Client Service Intern

1 month ago

india ROC.PH Digital Marketing Services Full time
Job Description

This is a remote position.

Company Overview:
Join ROC.PH, a dynamic startup industry leader committed to innovation and excellent services. As a Client Services Intern, you'll contribute to our Sales Account Services, Customer Experience, Finance, Accounting, Investment, and a combined role of Project Management and Client Support teams, gaining hands-on experience in various business functions.
Internship Overview:
Our program offers exposure to Sales Account Services, Customer Experience, Finance, Accounting, Investment, and a unique combination of Project Management and Client Support teams. Additionally, if you are a Computer Engineering major, you will have the opportunity to engage in System Administration duties.
Key Responsibilities:
Sales Account Services:
- Assist in reviewing and understanding client contracts and service agreements.
- Collaborate on sales account plans and schedules.
- Conduct meetings and demos to showcase our services to potential clients.
- Engage in lead prospecting activities to identify potential clients.
- Participate in negotiation processes to finalize account agreements.
- Communicate with clients for a positive account management process.
- Maintain accurate records of contracts, client interactions, and sales activities.
- Assist in financial analysis and investment-related tasks.
- Conduct research on financial markets and industry trends.
- Collaborate on various financial and investment projects.
Project Management and Client Support:
- Assist in planning, organizing, and executing various industry-specific projects.
- Collaborate with cross-functional teams to ensure project goals are met.
- Help create project documentation, schedules, and reports.
- Support project tracking, progress reporting, and issue resolution.
- Participate in project meetings and communicate updates to stakeholders.
- Provide support to the Client Service Teams in managing accounts and building client relationships.
- Develop a portfolio of work completed during the internship.
- Assist in planning and executing advertising activities for clients.
- Track and analyze competitive activity and consumer trends.
- Respond to client inquiries via email, phone, and chat.
- Help resolve client issues and escalate complex problems.
- Document client interactions and maintain accurate records.
- Contribute to the development of support materials and FAQs.
- Collaborate with cross-functional teams to address client needs.
System Administration (if you are a Computer Engineering major):
  • Assist the System Administrators in maintaining and optimizing our IT infrastructure.
  • Troubleshoot hardware and software issues, escalating when necessary.
  • Help with system updates, backups, and security monitoring.
  • Collaborate on IT projects and initiatives.
  • Assist in documenting IT processes and procedures.
  • Provide end-user support for technical inquiries and issues.

Requirements
  • Currently enrolled in a relevant Bachelor's program and participating in an OJT/Internship program as part of your curriculum subject.
  • Possesses robust organizational and communication skills.
  • Exhibits a keen eye for detail and the capacity to handle multiple tasks effectively.
  • Demonstrates proficiency in the Microsoft Office Suite.
  • Displays a strong enthusiasm for learning and adapting in a dynamic, fast-paced environment.
  • Possesses foundational knowledge of operating systems, including Windows, Linux, or macOS.
  • Demonstrates adept problem-solving abilities and meticulous attention to detail.
  • Capable of working both independently and collaboratively as part of a team.
  • Maintains a strong desire to remain updated on the latest trends in technology.
  • Exemplifies outstanding communication and interpersonal skills.
  • Shows remarkable problem-solving capabilities, coupled with a patient disposition.
  • Adept at handling high-pressure situations with professionalism.
  • Exhibits an empathetic and client-centric approach.

Benefits - Valuable hands-on experience across multiple business functions.
- Mentorship and guidance from experienced professionals.
- Networking opportunities within the company.
- Competitive internship incentives and bonus.
- Potential for career advancement within the organization upon graduation.
At ROC.PH, we foster talent and provide growth opportunities. Join us in delivering limitless digital services to startups and MSMEs through a fixed monthly subscription fee.
Requirements
Currently enrolled in a relevant Bachelor's program and participating in an OJT/Internship program as part of your curriculum subject. Possesses robust organizational and communication skills. Exhibits a keen eye for detail and the capacity to handle multiple tasks effectively. Demonstrates proficiency in the Microsoft Office Suite. Displays a strong enthusiasm for learning and adapting in a dynamic, fast-paced environment. Possesses foundational knowledge of operating systems, including Windows, Linux, or macOS. Demonstrates adept problem-solving abilities and meticulous attention to detail. Capable of working both independently and collaboratively as part of a team. Maintains a strong desire to remain updated on the latest trends in technology. Exemplifies outstanding communication and interpersonal skills. Shows remarkable problem-solving capabilities, coupled with a patient disposition. Adept at handling high-pressure situations with professionalism. Exhibits an empathetic and client-centric approach.

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