Solution Lead

2 months ago

noida, India EXL Full time

Qualifications

  • Overall, 16 years plus experience and Min 10 years hands-on experience in designing CX technologies solutions on an enterprise level or large-scale deployments.
  • The person should have done Solutioning architecture and technical architecture for customer transformation road map using CCAAS technologies to transform contact center operations.
  • Strong expertise in CCAAS solutions like NICE, Genesys, AWS
  • The person should be a technical person with hands on technical knowledge and experience on Node.JS, Kafka, Cloud Telephony with RT audio streaming & CTI integrations, JAVA, Web Socket is a must.
  • At least 5 years’ experience in Digital Solution Architect role
  • 3+ experiences designing and deploying CX solutions like CCAAS, Conversational AI, Generative AI models
  • Experience communicating technical requirements and solutions to internal and external audiences
  • Have a good grasp of both backend and frontend technology and framework e.g. Next.JS, Nest.JS, GraphQL, etc
  • Certification in Google/AWS Cloud or LEX/POLLY or Watson Conversational AI is an advantage
  • Excellent communication & presentation skill is highly required
  • Ready to work in flexible time zone as per client requirement


Responsibilities

  • Responsible for solution ideation and solution design
  • Skilled in designing overall technical architecture and create Solution Design Document
  • Review business context for solutions and recommend potential options
  • Communicates the architecture to the internal and external stakeholders and collaborates and coordinates the formalization of architecture.
  • Assures solutions not only are a fit for the specific purpose but closely align with the standard guidelines of technology solution
  • Setting up framework, creating solution prototypes, recommend best practices and participate in technology selection.
  • Will be responsible for web development using microservices architecture
  • Understanding of Systems Integration & deployment models
  • Conduct an architectural system evaluation and analyze client’s technology environment
  • Create blue print of the solution, identify potential roadblock and recommend a full proof solution/architecture
  • Collaborate with project management and development teams
  • Design data flow from API calls, databases, and other technologies fit into design

· Understanding of NLP techniques for text representation, semantic extraction techniques, data structures and modeling

Have done SFT or PEFT on decoder based LLM for a specific text generation.

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