Enterprise Account Manager

Company Description

Swish Club is India's first All-In-One Platform for Device Rental and free enterprise-grade security & compliance software for corporate devices. As a pioneer in Device-as-a-Service (DaaS), Swish Club manages the entire lifecycle of devices — from sourcing, configuration, administration, and security to safe returns and upgrades.

We help Enterprise Finance teams optimize their balance sheets and redirect capital to core business priorities, while enabling IT teams to confidently and securely manage devices. Today, Swish Club partners with 125+ enterprises, empowering employees to choose their preferred laptops and smartphones from Apple, Google, Samsung, HP, Dell, and Lenovo.

About This Role

We are seeking a motivated Enterprise Account Manager - Startups and SMBs to deepen relationships with startups and SMBs (10–300 employees) who are already Swish Club customers. This role is all about farming, not hunting : driving renewals, expansions, and upgrades within existing accounts, while ensuring every customer extracts maximum value from Swish Club’s platform.

You’ll serve as the trusted advisor for Founders, CFOs, and IT leaders — helping them scale securely, optimize spend, and unlock more flexibility with our Device-as-a-Service model. Your success will be measured by account retention, expansion revenue, and customer satisfaction .

This role reports directly to leadership and is critical in strengthening Swish Club’s long-term presence in India’s fastest-growing startup ecosystem.

What You'll Be Doing

• Own and grow a portfolio of startup & SMB accounts across India
• Drive renewals and identify expansion opportunities (new devices, upgrades, accessories, IT services)
• Partner closely with finance and IT decision-makers to help them reduce capex, scale with flexibility, and maintain compliance
• Build long-term strategic relationships with Founders, CFOs, and IT Heads
• Act as the voice of the customer internally, collaborating with credit, operations, and asset teams to deliver a seamless experience
• Ensure consistent CRM hygiene (Hubspot) with accurate renewal timelines, expansions, and forecasts
• Organize regular business reviews with clients, highlighting ROI and new solutions from Swish Club
• Represent Swish Club at startup and SMB community events, reinforcing our thought leadership in the DaaS space
  

Success Metrics and KPIs

Your performance will be measured on:

• Net Revenue Retention (NRR): Maintaining and expanding revenue within your portfolio
• Renewal Rate: Percentage of contracts renewed on time and at target terms
• Expansion ARR (Annual Recurring Revenue): Revenue generated from upsell/cross-sell within existing accounts
• Customer Health Score: Adoption, engagement, and satisfaction levels across your accounts
• Churn Rate: Keeping account churn to a minimum through proactive engagement
• Forecast Accuracy: Reliability of renewal and expansion projections in Hubspot
• NPS / CSAT Scores: Direct customer feedback on satisfaction and advocacy
  

You'll Be A Great Fit If You...

• Have 4–7 years of B2B account management or customer success experience, ideally with startups or SMBs
• Have worked in leasing/financing, IT hardware, SaaS, or Fintech environments
• Excel at nurturing customer relationships, identifying growth opportunities, and ensuring renewals
• Understand commercial terms (GST, IRR, credit period, RV, etc.) and can speak the CFO’s language
• Are process-driven and fluent in tools like Hubspot, Excel, and Notion
• Thrive in a high-growth, evolving environment and can balance strategic conversations with tactical execution
  

Why Join Us?

• $1000 AI upskilling credits per year to supercharge your productivity with AI
• Equity ownership from Day 1 — we believe our team should win when the company wins
• Work closely with Swish Club’s founder and leadership team to shape the future of Device-as-a-Service in India