Technical Support Manager

5 days ago

Pune, India Arteco NV Full time

The Technical Support Manager is the main technical contact between Arteco, its customers, blending partners, suppliers, and the technology team based in the Belgium headquarters. The role is pivotal in strengthening Arteco's presence in the Indian market, supporting customer needs, and driving product innovation.

What will your responsibilities include?

  • You provide technical solutions and supporting data for customer queries, OEMs, and the sales team.
  • You collaborate with OEMs and aftermarket customers to secure approvals for Arteco products. You support the introduction and implementation of Arteco Coolants with customers.
  • You build and maintain strong relationships with Tier 1 suppliers, third-party testing labs, and approving authorities (e.g., ARAI).
  • You engage with blending partner plants to address product, process, and plant-related issues. You conduct or oversee trial batch blending and provide feedback to management, sales, and technology teams.
  • You regularly participate in audits and follow up on findings to ensure quality and compliance. You work with local suppliers (e.g., MEG, water, tanker suppliers) to address and resolve any technical or quality issues.
  • You assist in the development of new products by gathering data, collecting samples, and monitoring fleet tests as needed. You identify and coordinate with local labs for test program localization, including vendor registration, quotations, test finalization, reporting, and payments. You coordinate coolant sample testing at Indian lab facilities, with a focus on ARAI.
  • You collect market and competitor product information to identify trends, opportunities, and threats. You keep the organization informed of new coolant technologies and emerging trends in the Indian market. You act as a liaison to ensure Arteco understands local market needs and expectations.

What makes you the right candidate for this role?

  • You hold a university degree in chemical engineering.
  • You have a minimum of 10-year experience in Lubricants, Lubricant Additives, Water Based Metal Working Fluids, however most preferred is experience in the Automotive Coolants industry.
  • Proven experience interacting independently with Technical and Sales departments of OEMs.
  • Knowledge of international and Indian Standards in Coolants and Lubricants, as well as familiarity with testing methods and OEMs approval protocol.
  • You demonstrate strong communication and presentation skills, with the ability to effectively engage diverse stakeholders.
  • You have a strong 'service attitude' and a customer-focused approach.
  • You are result-driven and have good problem solving skills.
  • Proficiency in both English and Hindi (spoken and written).

What can you expect from us?

  • We offer you a challenging role in a financially sound company.
  • You will be working in an international and professional environment where high-quality standards and safety are prioritized in everything we do.
  • You will join a culture where we go the extra mile for our customers and value strong, collaborative partnerships.
  • You work together with a positive and driven team where independent thinking and teamwork is highly valued.

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