
User Experience Specialist
3 weeks ago
Job Title: UX Writer & UX Researcher
Location: (Pune) | Experience: (2-5years- for UX writer) and (UX Research- (2-6 and 6-10 years) | Type: Full-time | Industry - BFSI
Responsibilities
UX Writing
- Develop strategies to improve user comprehension and engagement.
- Create clear microcopy (CTAs, error messages, onboarding, etc.).
- Ensure tone and voice consistency across touchpoints.
- Write inclusive, accessible content (screen reader compatible).
- Use AI tools for sentiment analysis, persona generation, and content suggestions.
- Apply taxonomy and personalization methods to enhance UX.
- Validate content effectiveness through testing and analytics.
UX Research
- Analyze behavioral data, surveys (CSAT, NPS), and complaints.
- Design and run experiments to generate insights.
- Combine behavioral analytics and VOC data to identify pain points.
- Build user personas and journey maps.
- Collaborate with CX/behavioral analysts to support solutioning and A/B testing.
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User Experience Specialist
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User Experience Specialist
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