Application Support Executive
3 weeks ago
Job Description
Job Title: Application Support Executive (Client-Side)
Location: Mumbai MBP Rd,( Navi Mumbai)
Experience: 13 years
Employment Type: Full-time | Onsite | Rotational Shifts (24x7)
About the Role:
We are seeking a skilled and proactive Application Support Executive to join our client-facing team. The successful candidate will be responsible for providing end-to-end support for enterprise applications (primarily Windows and web-based systems running on Oracle DB), ensuring high availability, reliability, and performance. This is an onsite role at our key banking client locations in Mumbai, involving direct interaction with business users, technical teams, and backend support.
1. Key Responsibilities:
a. Application Support & Troubleshooting
l Provide first-level and functional support for business-critical applications used by client teams.
l Investigate, diagnose, and resolve issues by analyzing application logs, server logs, and user reports.
l Replicate and validate issues in UAT/test environments to assist in root cause analysis.
l Escalate critical or unresolved incidents to Offsite with appropriate documentation.
l Maintain shift-wise logs, incident history, and perform detailed handovers.
b. Application Monitoring
l Monitor application health, availability, and performance using monitoring tools and scripts.
l Proactively identify system anomalies or potential issues and take preventive actions.
l Respond to alerts and outages in a timely manner and ensure incident closure.
l Generate and share regular monitoring reports with internal and client teams.
c. Deployment & Environment Management
l Assist in the deployment and configuration of applications across SIT, UAT, and Production environments.
l Maintain version control and environment stability in coordination with onsite and backend teams.
l Participate in UAT and functional validations of enhancements and bug fixes.
d. Client Coordination & Training
l Act as a liaison between client business users and technical teams.
l Provide user training and walkthroughs on application usage, new features, and process changes.
l Document client feedback, recurring issues, and suggest process improvements.
e. Eligibility Criteria:
l BSc (CS/IT)/ BCA, MCA, B-Tech/B.E (IT/Computer).
l Any Certification in networking, database administration, Cloud management, Windows server, and ITES (Information Technology Enabled Services) will be added advantage.
l Preferred- minimum 1 Year's Production Support Experience
l Basic knowledge of SQL Queries & Network.
l Familiarity with various operating systems, databases, and software applications.
l Understanding of application monitoring tools and incident management processes
l Good knowledge of MS Office.
l Excellent communication, problem-solving, and customer service skills.
l Ability to work independently and as part of a team.
l Willingness to learn new technologies and skills
f. Soft Skills:
l Strong problem-solving and analytical skills
l Excellent written and verbal communication
l Customer-focused with a proactive approach
l Ability to work independently and collaboratively within a team
l Willingness to work in rotational and night shifts
Job Requirement:-
l The employees are expected to rotate in 24*7 shifts.
l Sometimes shift can be extended due to client/ team requirement.
l Predetermined weekly offs will be given as per the shift schedulerRole & responsibilities
Preferred candidate profile
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