Customer Relations Executive

2 weeks ago


uttar pradesh, India Lea Clothing Co. Full time
Company Description
Lea Clothing Co. is a sustainable fashion brand based in Noida, India, catering to women of all shapes and sizes. The brand's designs embody body positivity, sustainability, and size inclusivity, with a minimalist color and print palette. Lea is looking for a Customer Relationship Management Executive who can help the brand maintain a strong relationship with its customers by delivering exceptional customer service.
Role Description
This is a full-time on-site role for a Customer Relationship Management Executive. The Executive will be responsible for managing customer inquiries, building customer retention strategies, delivering a superior customer experience, and closing sales. The Executive will also be responsible for educating customers on the brand's values of sustainability and size inclusivity, and gathering customer feedback to improve the brand's products and services.
Qualifications
Strong analytical skills and problem-solving abilities
Experience in customer retention and relationship management
Excellent communication skills, both written and verbal
Ability to deliver a superior customer experience
Experience in sales and customer service
Proficient in customer management software and tools
Knowledge of sustainable fashion and size inclusivity is a plus
Minimum of a bachelor's degree in business, marketing, or related fields

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