Solution Consultant
3 weeks ago
About Responsive
Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io.
About the Role
The Solution Consultant is responsible for supporting and enabling the Sales team to successfully close opportunities across the entire Sales cycle. A successful Solution Consultant will not only develop a comprehensive understanding of the software but will work closely with our customers to assess their unique needs, challenges, pain points and create tailored solutions through customized demos and Proof of Concepts (POC’s) to articulate product value to prospect in the SMB, Mid – market segments. The Solution Consultant will collaborate with other teams within the organization, such as marketing, customer success, and product development, to align strategies and meet customer needs As a member of this rapidly growing team, Solution Consultant will have a direct impact on Responsive's Go-to-Market (GTM) strategy and will provide prospective customer feedback that will directly impact the development and improvement of the company's cornerstone software.
Essential Responsibilities
- Work closely with customers to assess their unique needs, challenges, and pain points.
- Create tailored solutions and drive customized demos and Proof of Concepts (POC’s) to articulate product value to prospects.
- Actively track and respond to RFIs, RFPs and Security questionnaires from prospects.
- Assist and enable sales team with technical presentations and to close deals with much ease.
- Serve as the conduit between product, engineering and sales to solve customer use cases better and deliver a solid GTM strategy for new feature releases.
- Collaborate with other teams within the organization, such as marketing, customer success, and product development, to align strategies and meet customer needs.
- Continue to extend support to customers after the sale by addressing technical issues, assisting with onboarding, and ensuring customer satisfaction.
Education
Bachelor’s degree in any technical specialization is mandatory
Experience
- 4 years of experience in a Pre-sales, Solution Consulting or Customer Support role at a product-based firm with an overall customer facing experience of 2 – 6 years.
- Prior experience (at least 1 – 2 years) with SaaS solutions is preferred.
Knowledge, Ability & Skills
- Familiarity with the bid and response management industry
- Customer centric mindset with excellent problem solving and storytelling skills.
- Excellent written, verbal communication and presentation skills.
- Good understanding of the Public Cloud (AWS, Azure, Google) and associated technologies.
- Familiarity with Sales Enablement tools, CRMs & Collaboration platforms
- Ability to be agile, work and deliver independently in a fast-paced environment
Note : The required candidate is expected to work for the US Shift timings between 6pm – 3am IST.
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