Service Collection Head

4 weeks ago


delhi, India Airtel Business Full time
Function: Customer Experience
Reporting To: Business Head
Job Level: Service Head
Purpose of the Job
Role is for circle lead for CE- Airtel business and the candidate would be Managing circle B2B Growth through customer Engagement and Experience.
Key Deliverables
• To Ensure 100% service level adherence to business processes
• To enhance the Revenue enhancement -Churn Control and Up-sell (Data and Voice)
• Managing Fault Rate and SLA
• To increase Collection Efficiency : 0-60 days (data and Voice)
• Bad Debts Reduction
• IR Delivery vs. Target
• Drive virtualization through PFH, Self-care and Paperless bill media.
Additional Responsibilities:-
PAN Indian Collection Governance for Emerging and ISP segment
Dunning compliance
Reconciliation and Dispute closure
Audit and Tax compliance
Drive early bucket collection
Customer credit check
Payment posting process /Audit
Skills Required
Experience in Project Management + Collections
Partner Management
Team Management
Knowledge of TDS/GST
Account reconciliation
Data Product Billing and accounting
Educational Qualifications
• Full Time graduate, preferably MBA/ PGDM - Finance (Mandatory) or CA / CA inter will do
Work Experience
15+ Years of experience in telecom(Preferred)

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