Field Service Engineer

3 weeks ago

hyderabad, India Installco WIFY Technology Pvt Ltd Full time

Wify Technologies is a VC-funded fast-growing startup working in the home improvement and technology space. Wify fulfils the last-mile installation, after-sales service, and warranty for home improvement goods. Wify serves more than 20,000 homes on a monthly basis and will have served over a million homes in the next 12 months. Wify's customers include IKEA, Homelane, Livspace, Amazon, and Hettich among other national and international brands. Our software enables efficient task execution, continuous learning and career growth, and at the same time helps customers keep track of the status of their work. You can read some of our media coverage here -

You will join a dynamic company, where you will have a tangible impact on the way that we operate and grow. Working with some of the most ambitious colleagues out there you will have a ground-floor opportunity to put all your experience and know-how to its best use while continuing to learn and grow at a tremendous speed. As we continue to grow, we want you to grow with us and there is no limit to where.

The Role

You will be responsible for :

  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.
  • Building the sales funnel generating leads via cold calling, emailing and other lead generation activities.
  • Handling incoming queries and building good client relationships.
  • Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.
  • Handing over qualified leads to the sales teams with the objective of closing the sale.
  • Maintaining and updating the lead generation database.
  • Achieving weekly/monthly targets as set out by the business.

Ideal Profile

  • You have at least 1 year experience within a Customer Service or Inside Sales / Sales Development Representative role, ideally within the FinTech, Telecommunications and Retail Banking industry.
  • You have a proven track record of meeting/exceeding your targets.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You have working knowledge of pos, swipe machine and communication
  • You are highly goal driven and work well in fast paced environments
  • You are a strong networker & relationship builder
  • You are adaptable and thrive in changing environments

What's on Offer?

  • Opportunity to make a positive impact
  • Opportunity within a company with a solid track record of performance
  • Join a market leader within Telecommunications

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