Field Service Engineer

1 month ago

Hyderabad, India Danaher Full time

Technical Support - T2

Field Service Engineer

Located in the Hyderabad city to support Telangana and Andhra Pradesh State and South region.

Beckman Coulter Life Sciencesâ mission is to empower those seeking answers to lifeâs most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, youâll help drive our vision of accelerating answersâand our commitment to excellence.

Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health

We are looking for a Field Service Engineer to provide high-quality onsite customer support and represent the face of the company to our customers.

Conducting routine maintenance, installation, certification and repair of Beckman Coulter products at customer sites, including calibration, and mechanical and electrical testing, in accordance with maintenance contracts and production of Installation/Operation Quality documents.

Diagnoses system failures and determines the most cost-effective solution. Escalates complex issues to a greater level of technical support or quality reporting system.

Reporting to the Regional Service Manager, this role is instrumental in providing a high level of customer support, requiring close interaction and good working relationships with both our customers and colleagues within an assigned territory, with travel to other regions as required.

Working closely with other internal departments to build relationships that result in timely implementation, installation, and pro-live support.

Your Responsibilityâs

  • Installations, Preventative Maintenance, Operational Qualifications.
  • Responding to customer support calls within your assigned territory and escalating complex issues as required to ensure a timely fix
  • Diagnosing system failures and determining the most cost-effective resolution
  • Ensuring Preventative Maintenance Inspections and modifications are completed within the specified time frames.

Our Expectationâs

  • Good interpersonal skills with the ability to communicate effectively both internally and externally at all levels
  • Drive to continuously seek to add value to the services provided and achieve first time fixes, leading to reduced breakdown times, lower costs to the customer, thus enhancing customer satisfaction and retention.
  • IT literate, good knowledge of Microsoft Office products & confidence with other IT applications

We believe in designing a better, more sustainable workforce.  

We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.  This position is eligible for a remote work arrangement in which you can work remotely from your home.  Additional information about this remote work arrangement will be provided by your interview team.  Explore the flexibility and challenge that working here can provide

When you join us, youâll also be joining Danaherâs global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, youâll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If youâve ever wondered whatâs within you, thereâs no better time to find out.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrowâs science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering whatâs next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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