Data Domain Expert Commerical, Sr. Associate

2 months ago

Hyderabad, India Carrier Full time
About the role
Carrier is looking for an experienced data management professional to join our team as Business Enterprise Data Domain Expert Level 1 - Junior Commercial. The Data Domain Expert Level 1 - Junior Commercial will be part of the Carrier Business Services (CBS) Global Master Data Management (MDM) team and will support the master data improvement strategy and roadmap for the Commercial function. The role will support the implementation of structural improvements, delivering the highest Master Data quality level aiming at running efficient end-to-end business processes and allowing for decision making based on trusted data.
The role supports the Data Principal Commercial on the data aspect of the Commercial function in close collaboration with the people, process, and technology partners. He/She designs and implements standardized end to end processes and tools for the maintenance of Commercial Master Data, delivering improved service quality, optimized cost to serve, controls & compliance, as well as enhancing customer experience. It also supports some Commercial function projects from a data perspective.
He/She operates in a highly complex systems landscape and within a matrix organization. System complexity includes at least 100+ ERP instances, several other enterprise-level systems, supported by multiple service providers. He/She manages stakeholders’ relationships with business process managers across the Commercial function to implement the strategy and roadmap for high quality Master Data.
Key Responsibilities:
Being part of an enthusiastic and dynamic team, your responsibilities include:
Support the CBS MDM team in the implementation of the company-wide Data Policies and Governance Framework
Deliver the Master Data Management strategy and roadmap within the Commercial function
Support the delivery master data projects, ensuring timely completion within budget and value realisation
Together with Data Principals and Data Owner, define data standards, cleansing (Get Clean) and monitoring (Dashboard/KPIs) of the Commercial master data
Supporting the delivery of controlled, governed, and harmonized data maintenance processes for the Commercial data domain, including their introduction into the CBS operating model, ensuring effective and efficient master data maintenance services
Implementing the required KPIs in the Global MDM Dashboard to monitor data standards compliance
The above includes supporting technology implementation and required change management activities
Documenting data definition into the Data Dictionary/Catalogue for the Commercial data domain
For the specific data domain, act as IT touchpoint for master data SME supporting projects
Supporting the implementation of the Data Collection, Storage and Modelling strategy for the Commercial function
Developing documentation and education materials to support business stakeholders and imbed Master Data Management best practices within the Commercial function
Fostering a continuous improvement and agile mentality in the delivery of the Master Data Management Commercial roadmap
For the relevant data domain, support MDM Operations for queries and escalations (2nd line support)
Support the Data Principal in his/her continued focus on innovation and standardization to drive down total cost to serve and enhance customer satisfaction through improved quality of processes for the specific data domain
For some projects, manage temporary external Projects Data Experts
Foster communication and teamwork within and across organizational boundaries
Build working relationships and foster communication with internal customers within and across organizational and geographic boundaries
Requirements
Post-Graduation in Business Administration, Accounting, Finance, ISC, Economics, IT or equivalent work experience
Minimum 3 years’ overall experience with 1 to 2 years’ experience in process related function and with the Data supporting these processes
Systems/IT knowledge required, including experience with their implementation (e.g. SAP and CRM)
Experience in supporting implementation of standardized E2E business processes, in MDM processes a plus
Experience in interfacing with business operational customers
Experience in process and Data improvement, applying root cause analysis
Experience in MDM application systems (e.g. SAP MDG, Informatica, Allation, Collibra, Reltio)
Experience in delivering data quality reports/dashboards
Exposure to complex IT system environments
Exposure to complex business environments
Keen to gain experience in Project Management and get certification
Leverages best in class examples, key expert / key stakeholder input to design the appropriate Data foundation
Supported the implementation of MDM processes
Keeps deadlines and produces high quality output
Fosters a constructive dialogue within process owners, BU/Functions and other key stakeholders
Strong communicator and change agent
Ability to utilize metrics to identify opportunities for service improvement
Excellent analytical and problem-solving skills
Customer service mind-set and skills
International mind-set – sensible for cultural differences
Benefits
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
Make yourself a priority with flexible schedules, parental leave and our holiday purchase scheme
Drive forward your career through professional development opportunities
Achieve your personal goals with our Employee Assistance Programme
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is .

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