Customer Support Executive

2 weeks ago

Noida, India Intelene Full time

Urgent job opening with one of our prestigious client

CTC- upto 3.6 LPA

Job Description – Customer Support Executive


• Serve as the point of contact for customers enquiries via phone, email, chat.
• Respond promptly and professionally to customer inquiries, concerns, and complaints.
• Identify and troubleshoot customer issues, providing accurate and timely solutions.
• Timely escalate complex problems to the appropriate department or supervisor when necessary.
• Ensure customer satisfaction by exceeding service expectations and building positive relationships.
• Follow up with customers to ensure their issues are resolved to their satisfaction.

Required Skills
• Any Graduate with 1-2 Years of experience in customer support.
• Strong Communication (Written/Oral)
• Strong problem-solving skills
• Quick on toes response
• Database Management

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