Walkin For Customer Service Voice Process on 31st May at Bangalore
4 weeks ago
Greeting from Infosys BPM Ltd.,
We are hiring candidates for Customer Service - Voice Process. Please walk-in for interview on 31st May 2024 at Bangalore
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume.
Interview details:
Interview Date: 31st May 2024
Interview Time: 10.00 AM till 1:00 PM
Interview Venue:
Infosys limited
785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078
Land Mark : Sindhoora Convention Center
Please find below Job Description for your reference:
Job Location: Bangalore
Skill - Customer Service
Education - Full time graduation
Experience - 1 - 2 Years
Managing all customer interactions through calls, emails and chat in a timely and professional manner within an agreed service level.
Complete customer requests for new/additional services according to business rules and processes, within defined service levels and accuracy targets, to ‘get it right first time’ and avoid repeat calls/follow up/corrective actions and billing accuracy targets
Demonstrate ownership and accountability throughout all customer contact, representing client in the best possible light to the business customer base and acting as the customer champion.
Achieve personal objectives for activity volumes, schedule adherence, call work/hold, adherence to process and business rules and personal attendance to contribute to team business efficiency targets
To understand and interpret customer contracts into day to day processes and utilise that knowledge in handling requests
When requested, engage with key stakeholders over the phone, via e-mail or face to face. Building and developing relationships with these customers and partners
Flexibility to cross train and support with other complexities in the wider business area.
Assisting with any other key tasks as requested.
Have an ability to adapt to and thrive in a fast-paced, dynamic environment
Communicate clearly and professionally both verbally and in writing
Problem solving skills, including questioning and diagnostic abilities
Demonstrate an ability to develop and maintain a network of contacts internally and externally
Understanding of customer contracts and delivery expectations
Effective listening skills and excellent attention to detail
Decision Making: Decisions are mainly based on policy, process and published business rules and pre-set investment levels, but agent is empowered to find the best solution for the customer and escalate where this is not possible within define rules or processes.
Business Knowledge: Strong knowledge of business and consumer tariffs, products, services, devices, processes and business rules is required to achieve single call resolution and provide the best customer experience at all times.
Experience you would be expected to have
The role will require a track-record in successful customer service, including, but not limited to;
- Being able to work on own initiative, in a high pressure customer facing environment, supporting decisions made on behalf of client.
- Key to this role is to ensure contractual commitments are met by Business and the customer.
- Be adaptable to change in a fast-paced environment and will endeavour to promote new services and functionally to improve the customers experience
- Proven ability to develop and maintain an effective network of contacts and build relationships at all levels of the organisation and externally with suppliers and partners and customer.
- General awareness of UK Telco, including policy/process/procedures
- Good knowledge of UK Telco platform capabilities and
- High level of PC skills confidence
- Excellent communication skills, both written and verbal
- Demonstrate a consistent “Can Do” approach to any task delivering the highest standard of support possible to both internal stakeholders and customers
Work from Office
Documents to Carry:
- Carry a printout your updated resume.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance.
Regards,
Infosys BPM Recruitment team.
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