Executive Voice Process Bangalore

1 month ago


bangalore, India Saaki Argus & Averil Consulting Full time

About Client

  • A leading Mortgage Company


Key Responsibilities:

  • Engage with customers through chat or voice channels to address inquiries, concerns, and requests related to mortgage products, services, and account information.
  • Provide accurate and comprehensive information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions.
  • Assist customers in navigating our online platforms and self-service tools, guiding them through account setup, payments, document submission, and other online activities.
  • Collaborate with internal teams, such as loan officers, underwriters, and account managers, to resolve complex customer issues and escalate cases as necessary.
  • Ensure all interactions are handled professionally, efficiently, and in compliance with company policies and industry regulations.
  • Maintain detailed and accurate records of customer interactions, transactions, and inquiries using the company's CRM system.
  • Identify opportunities to upsell or cross-sell additional mortgage products and services based on customer needs and preferences.
  • Stay up to date with industry trends, product updates, and company policies to provide accurate and current information to customers.
  • Participate in ongoing training sessions to enhance product knowledge, communication skills, and customer service techniques.
  • Contribute to a positive team environment, sharing insights and best practices with fellow team members to improve overall customer satisfaction.


Location:

  • Bangalore



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