Current jobs related to Walkin For Customer Service Voice Process on 26th - bangalore - Infosys BPM

  • International Voice Process Customer Care

    1 month ago

    Bangalore Urban District, Karnataka, India Kryfton Full time

    ? Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met ? Logs all borrower contacts into the loan servicing system ? Offer long term resolutions to customers to resolve delinquency ? Proficient...

  • Technical Voice Support

    3 days ago

    bangalore, India SolarEdge Technologies Full time

    SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000+ employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management...

  • Senior Process Executive-Voice

    1 month ago

    Bangalore, India Cognizant Full time

    Job Title: Senior Process Executive - Voice Graduate: Exclusion BE/BTech/MCA or High School graduate as may be applicable in the Geo Experience: 2-3 Years in B2B calling, AR calling, Patient calling, medical records retrieval, Billing, claim adjudication, Claims management, Job Description: Medical records retrieval For Voice processes: • Answer calls...

  • Voice Process

    5 days ago

    bangalore, India Trizilla Franchise Private Limited Full time

    VOICE PROCESS (Outbound / Sales)Excellent Communication And Presentation Skills required.Candidates Should Have Good Communication Skills In Tamil/ Kannada/Malayalam/Telugu/Hindi And English.Salary increment benefitsPromotion based on performanceWe have fun activity on Saturday to make candidate relax and enjoy the work spaceCelebrate festival in our...

  • Voice Service Designer

    2 weeks ago

    bangalore, India Torry Harris Full time

    We need a Voice Services E2E Design Engineer . This role involves the end-to-end design and development of voice services on both strategic and legacy platforms. The engineer will ensure seamless intaegration and high performance across various systems.   Application Knowledge SDIN 2SIP-TrunkingINVCSSwitch ManagerCSAMMSVCSCRE .Proven experience in voice...

  • Voice Service Designer

    5 days ago

    bangalore, India Torry Harris Full time

    We need a Voice Services E2E Design Engineer . This role involves the end-to-end design and development of voice services on both strategic and legacy platforms. The engineer will ensure seamless intaegration and high performance across various systems. Application KnowledgeSDIN 2SIP-TrunkingINVCSSwitch ManagerCSAMMSVCSCRE.Proven experience in voice...

  • International Voice Process

    4 months ago

    bangalore, India Brain N skills Placement Consultancy Full time

    We are looking for International Voice Process to survey customers through telephonic interviews to understand preferences and statistical data in order to support clients during their decision-making process regarding product designs, prices and promotions. A successful market researcher will be able to autonomously analyse qualitative data, trends,...

  • International Voice Process

    5 days ago

    bangalore, India Brain N skills Placement Consultancy Full time

    We are looking for International Voice Process to survey customers through telephonic interviews to understand preferences and statistical data in order to support clients during their decision-making process regarding product designs, prices and promotions. A successful market researcher will be able to autonomously analyse qualitative data, trends,...

  • Technical Voice Support

    3 days ago

    bangalore, India SolarEdge Technologies Full time

    SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000+ employees, offices in 34 countries, and millions of products installed in over 133 countries.Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management...

  • Customer Service representative

    3 months ago

    Bangalore, India Proziod Analytics Full time

                Responsibilities: Respond to semi-voice customer inquiries promptly and professionally via phone, email, or chat. Assist customers in understanding product features, troubleshooting issues, and resolving concerns effectively. Gather and document customer requirements accurately, ensuring clear communication between customers and...

  • Customer Service Representative

    19 hours ago

    bangalore, India ExcelR Full time

    Chat services are provided via webchat and include inbound and/or outbound. Responsibilities : - Communicate with our visitors/ customers via web chat & also inbound calls to help find the details they are enquiring about and resolve the issues being faced. - Thoroughly and efficiently gather customer information, - Access the company's internal system and...

  • Customer Service Representative

    2 days ago

    bangalore, India ExcelR Full time

    Chat services are provided via webchat and include inbound and/or outbound.Responsibilities :- Communicate with our visitors/ customers via web chat & also inbound calls to help find the details they are enquiring about and resolve the issues being faced.- Thoroughly and efficiently gather customer information,- Access the company's internal system and enter...

  • Customer Service Representative

    3 weeks ago

    bangalore, India Allegis Global Solutions Full time

    We are hiring for International Voice Process of a Global Banking & Financial Services at Bangalore !!Skills and QualificationExcellent communication skillsExperience 0-9 YearsCTC-6.5 MAXEmpathy and patience when dealing with customersStrong interpersonal skills and ability to work in a teamAbility to multitask and prioritize in a fast-paced...

  • Telecom Process

    4 days ago

    Bengaluru/ Bangalore, India Whitehorse Manpower Consultancy Full time

    Apply Telecom Process - BPO Customer Service / Voice Support, Whitehorse Manpower Consultancy in Bengaluru/ Bangalore for 0 - 3 year of Experience on TimesJobs.com

  • Service Desk – Agent

    4 days ago

    bangalore, India Tata Consultancy Services Full time

    Service Desk – Agent (Voice) Required Technical Skill Set 2-5 Desktop & Network troubleshooting Requires good verbal and written communication skills as well as strong customer service and interpersonal skills Need for international client (UK) Willingness to work in any shifts including night shifts Accountable to answer customer requests and assisting...

  • Voice Specialist

    4 days ago

    bangalore, India SolarEdge Technologies Full time

    SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000+ employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management...

  • Customer Service Representative

    3 months ago

    Bangalore Urban District, Karnataka, India Victaman Private Limited Full time

    Notice Period: Immediate Shift Timings: Day Shift Work Type: On Site Language: Hindi, English Skills: Excel, Computer Experience: 0 - 3 years Qualification: 12th Age: 18 - 30 years Description: - Position: Outbound Voice Process Executive Location: Bangalore, India Taurus, a leading company in Bangalore, is seeking dynamic individuals to join our...

  • Senior Process Executive-Voice

    1 month ago

    Bangalore, India Cognizant Full time

    Job Title: Senior Process Executive - Voice (Spanish) Job Summary – Qualification - L&P Graduate (exclusion - BE BTech and MCA) or High School graduate as may be applicable in the Geo. · Individuals in this role need to interact with Spanish clients over phone and emails understand & gather information about the request review the available information...

  • Service Desk – Agent

    7 days ago

    bangalore, India Tata Consultancy Services Full time

    Service Desk – Agent (Voice)Required Technical Skill Set2-5Desktop & Network troubleshootingRequires good verbal and written communication skills as well as strong customer service and interpersonal skillsNeed for international client (UK)Willingness to work in any shifts including night shiftsAccountable to answer customer requests and assisting customer...

  • Voice Specialist

    7 days ago

    bangalore, India SolarEdge Technologies Full time

    SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000+ employees, offices in 34 countries, and millions of products installed in over 133 countries.Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management...

Walkin For Customer Service Voice Process on 26th

3 months ago

bangalore, India Infosys BPM Full time

Greeting from Infosys BPM Ltd.,


We are hiring candidates for Customer Service - Voice Process. Please walk-in for interview on 26th & 27th June 2024 at Bangalore


Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume.



Interview details:


Interview Date: 26th & 27th June 2024

Interview Time: 10.00 AM till 1:00 PM


Interview Venue:


Infosys limited

785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078

Land Mark : Sindhoora Convention Center


Please find below Job Description for your reference:


Job Location: Bangalore


Skill - Customer Service


Education - Full time graduation


Experience - 1 - 2 Years


Job Description -


Managing all customer interactions through calls, emails and chat in a timely and professional manner within an agreed service level.

Complete customer requests for new/additional services according to business rules and processes, within defined service levels and accuracy targets, to ‘get it right first time’ and avoid repeat calls/follow up/corrective actions and billing accuracy targets

Demonstrate ownership and accountability throughout all customer contact, representing client in the best possible light to the business customer base and acting as the customer champion.

Achieve personal objectives for activity volumes, schedule adherence, call work/hold, adherence to process and business rules and personal attendance to contribute to team business efficiency targets

To understand and interpret customer contracts into day to day processes and utilise that knowledge in handling requests

When requested, engage with key stakeholders over the phone, via e-mail or face to face. Building and developing relationships with these customers and partners

Flexibility to cross train and support with other complexities in the wider business area.

Assisting with any other key tasks as requested.


Have an ability to adapt to and thrive in a fast-paced, dynamic environment

Communicate clearly and professionally both verbally and in writing

Problem solving skills, including questioning and diagnostic abilities

Demonstrate an ability to develop and maintain a network of contacts internally and externally

Understanding of customer contracts and delivery expectations

Effective listening skills and excellent attention to detail

Decision Making: Decisions are mainly based on policy, process and published business rules and pre-set investment levels, but agent is empowered to find the best solution for the customer and escalate where this is not possible within define rules or processes.

Business Knowledge: Strong knowledge of business and consumer tariffs, products, services, devices, processes and business rules is required to achieve single call resolution and provide the best customer experience at all times.


Experience you would be expected to have


The role will require a track-record in successful customer service, including, but not limited to;


  • Being able to work on own initiative, in a high pressure customer facing environment, supporting decisions made on behalf of client.
  • Key to this role is to ensure contractual commitments are met by Business and the customer.
  • Be adaptable to change in a fast-paced environment and will endeavour to promote new services and functionally to improve the customers experience
  • Proven ability to develop and maintain an effective network of contacts and build relationships at all levels of the organisation and externally with suppliers and partners and customer.
  • General awareness of UK Telco, including policy/process/procedures
  • Good knowledge of UK Telco platform capabilities and
  • High level of PC skills confidence
  • Excellent communication skills, both written and verbal
  • Demonstrate a consistent “Can Do” approach to any task delivering the highest standard of support possible to both internal stakeholders and customers


Documents to Carry:


  • Carry a printout your updated resume.
  • Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
  • All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)


Pointers to note:

  • Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
  • Original Government ID card is must for Security Clearance.


Regards,

Infosys BPM Recruitment team.