Associate Manager
3 weeks ago
The Learning Ops Analyst, will support Learning & Development across PepsiCo.In this role, you would be responsible for the day to day operational & service management activities linked to the Learning & Development agenda, including efficient and effective triage, query resolution, system & vendor management, data analytics, status tracking, process mapping and desktop procedures.The role acts as an SME in Learning and learning management systems, providing excellent employee experience and high levels of customer satisfaction ensuring compliance with SLA’s/ KPI’s.Responsibilities
Be part of a team servicing Learning & Development services.Superuser and gatekeeper for our Learning Management Systems and Learner Experience Platform (LXP)Perform LXP system maintenance and Operations supportWork with LXP and LMS provider to remain updated on system specifications and enhancementsSupport Coordination between LXP, LMS and 3rd party content providers as neededManagement of Pathway, Plan, Skills, Insights and Groups in LXP platformDevelop and maintain LXP job aids for users (Learners and Admins) of the systemContribute in creation and maintenance of business process and governance standardsOperational reporting, integrating information from various systems to support our end to end process excellenceGather and Analyze data using advanced reporting ( dynamic dashboards) to help inform strategic decisionsActing as first point of contact, triaging, providing query resolution, analytical support & advice to support process deliverablesUpdating and mainting the information in our content management systemPartnering with the wider HR Operations and services team to understand employee data flow, from point of entry through to talent management process completionDeliver high quality, timely and efficient process execution, working to process maps, desktop procedures and team performance framework (SLA’s & KPI’s)Qualifications
Experience of working in a HR environment or Shared services roleExperience in setting up/managing LXPs (preferably Degreed)Experience of Talent Management systems/ cloud applications (ideally SuccessFactors/ SAP)Strong interpersonal skills and ability to communicate with people at all levels and culturesAbility to navigate a complex matrixed and virtual environmentAdvanced Excel skills and ability to work with large/ complex data sets – experience with tableau would be desirableFluent in English, additional European languages desirableCustomer focused, and results orientated with attention to detail and solution focused mentalityStrong sense of ownership, systematic troubleshooting and ability to follow through tasks to completionThe ability to multi-task and handle competing priorities with the flexibility to meet the demands of the team when needed
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Associate Submission Manager
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