Amazon support specialist

READ THIS FIRST: To be considered for this role you MUST fill out this form: Availability Full-time Only: Do not apply if you are seeking part time work. Required Hours: 8:00am to 5:00pm CST, Monday through Friday. 100% Remote: No travel required. Internet: Reliable connection is a must. About the Role: We seek a skilled Amazon Support Specialist to provide clients with reliable support across various technical and tactical tasks. This role requires hands-on experience with Amazon Seller and Vendor Central, strong analytical skills, and the ability to deliver accurate, timely solutions that help clients succeed on Amazon. Key Responsibilities: Run, analyze, and summarize Amazon PPC reports to highlight performance trends and provide clients with clear recommendations. Create, manage, and upload flat files for bulk product updates and catalog maintenance on behalf of clients. Audit client product listings for accuracy, compliance, and alignment with Amazon best practices. Optimize product listings for SEO, including keyword research and backend search term enhancements. Analyze Seller Central Business Reports and other data sources to deliver actionable insights that support client growth. Proactively monitor and resolve listing errors, suppressed listings, stranded inventory, and other account health issues. Partner with internal teams and clients to complete tactical tasks that drive account success. Maintain organized, client-ready records of tasks, reports, and updates. Communicate clearly and professionally with clients to manage expectations and provide timely progress updates. Required Technical Skills & Qualifications: Hands-on experience with Amazon Seller Central and Vendor Central, including catalog management, flat file uploads, and issue resolution. Proficiency in Amazon PPC campaign reporting and Business Reports analysis to generate actionable insights. Strong knowledge of listing creation, SEO optimization, keyword research, and backend term management. Experience resolving suppressed listings, stranded inventory, and performance notifications. Intermediate to advanced skills in Excel/Google Sheets (pivot tables, VLOOKUPs, data cleaning, report formatting). Ability to identify trends, diagnose issues, and recommend solutions using data-driven insights. Excellent written and verbal communication to clearly explain updates, insights, and recommendations to clients. Accuracy in managing product data, compliance requirements, and task execution. Strong organizational skills with the ability to prioritize and handle multiple client accounts simultaneously. Non-Technical Required Skills & Qualifications: Ability to troubleshoot complex account issues and propose practical solutions. Comfortable working in a fast-paced, changing environment with shifting client needs. Skilled in building trust and maintaining professional client communication. Team player who works well across departments to achieve client goals. Self-starter who proactively identifies opportunities for optimization and process improvements. Ability to connect data insights to strategic recommendations for clients. Preferred Qualifications: Experience in a client-facing role within an agency or Amazon-focused service provider. Familiarity with third-party Amazon tools (e.g., Helium 10, Jungle Scout, Pacvue, Data Hawk). Knowledge of Excel macros or Google App Scripts for automating reporting. Understanding of Amazon FBA and FBM workflows. Exposure to international Amazon marketplaces (EU, UK, CA, MX, JP, etc.). Experience supporting brand registry, A+ Content, and Storefront management. Knowledge of retail math metrics (ROI, ACOS, TACOS, contribution margin). Who You Are: You thrive in a client-facing role, building trust and maintaining professional relationships. You are detail-oriented and organized, with the ability to manage multiple priorities simultaneously. You have strong analytical and problem-solving skills, using data to guide decisions. You are a clear communicator and can explain complex Amazon processes in simple terms. You are proactive and resourceful, taking initiative to resolve issues and optimize performance. You are passionate about helping brands succeed on Amazon and taking ownership of delivering results.