Amazon Support Specialist

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Availability

• Full-time Only: Do not apply if you are seeking part time work.
• Required Hours: 8:00am to 5:00pm CST, Monday through Friday.
• 100% Remote: No travel required.
• Internet: Reliable connection is a must.

About the Role:

We seek a skilled Amazon Support Specialist to provide clients with reliable support across various technical and tactical tasks. This role requires hands-on experience with Amazon Seller and Vendor Central, strong analytical skills, and the ability to deliver accurate, timely solutions that help clients succeed on Amazon.

Key Responsibilities:

• Run, analyze, and summarize Amazon PPC reports to highlight performance trends and provide clients with clear recommendations.
• Create, manage, and upload flat files for bulk product updates and catalog maintenance on behalf of clients.
• Audit client product listings for accuracy, compliance, and alignment with Amazon best practices.
• Optimize product listings for SEO, including keyword research and backend search term enhancements.
• Analyze Seller Central Business Reports and other data sources to deliver actionable insights that support client growth.
• Proactively monitor and resolve listing errors, suppressed listings, stranded inventory, and other account health issues.
• Partner with internal teams and clients to complete tactical tasks that drive account success.
• Maintain organized, client-ready records of tasks, reports, and updates.
• Communicate clearly and professionally with clients to manage expectations and provide timely progress updates.

Required Technical Skills & Qualifications:

• Hands-on experience with Amazon Seller Central and Vendor Central, including catalog management, flat file uploads, and issue resolution.
• Proficiency in Amazon PPC campaign reporting and Business Reports analysis to generate actionable insights.
• Strong knowledge of listing creation, SEO optimization, keyword research, and backend term management.
• Experience resolving suppressed listings, stranded inventory, and performance notifications.
• Intermediate to advanced skills in Excel/Google Sheets (pivot tables, VLOOKUPs, data cleaning, report formatting).
• Ability to identify trends, diagnose issues, and recommend solutions using data-driven insights.
• Excellent written and verbal communication to clearly explain updates, insights, and recommendations to clients.
• Accuracy in managing product data, compliance requirements, and task execution.
• Strong organizational skills with the ability to prioritize and handle multiple client accounts simultaneously.

Non-Technical Required Skills & Qualifications:

• Ability to troubleshoot complex account issues and propose practical solutions.
• Comfortable working in a fast-paced, changing environment with shifting client needs.
• Skilled in building trust and maintaining professional client communication.
• Team player who works well across departments to achieve client goals.
• Self-starter who proactively identifies opportunities for optimization and process improvements.
• Ability to connect data insights to strategic recommendations for clients.

Preferred Qualifications:

• Experience in a client-facing role within an agency or Amazon-focused service provider.
• Familiarity with third-party Amazon tools (e.g., Helium 10, Jungle Scout, Pacvue, DataHawk).
• Knowledge of Excel macros or Google App Scripts for automating reporting.
• Understanding of Amazon FBA and FBM workflows.
• Exposure to international Amazon marketplaces (EU, UK, CA, MX, JP, etc.).
• Experience supporting brand registry, A+ Content, and Storefront management.
• Knowledge of retail math metrics (ROI, ACOS, TACOS, contribution margin).

Who You Are:

• You thrive in a client-facing role, building trust and maintaining professional relationships.
• You are detail-oriented and organized, with the ability to manage multiple priorities simultaneously.
• You have strong analytical and problem-solving skills, using data to guide decisions.
• You are a clear communicator and can explain complex Amazon processes in simple terms.
• You are proactive and resourceful, taking initiative to resolve issues and optimize performance.
• You are passionate about helping brands succeed on Amazon and taking ownership of delivering results.