Customer Service Associate

1 week ago


pune, India KOSA Wellbeing Full time
DESIGNATION
Customer Service Associate
LOCATION
Pune (Opposite Conrad Hotel), Full Time, 9:30am-6:30pm 6 days with 1 day WFH.
ABOUT US
We are a skin, beauty and wellness brand headquartered in Pune, operating an e-commerce platform that offers multi brand retail across India and a facial spa (skin studio) in Pune. As we expand our physical presence and enhance our e-commerce operations, we are seeking to grow our dedicated team.
JOB DESCRIPTION
As a Customer Service Associate, you will be pivotal in ensuring exceptional customer experiences across multiple channels.
Key Roles & Responsibilities
Customer Communication: Communicating with customers for all general queries on various platforms - socials, WhatsApp, calls, emails, and in person.
Technical Coordination: Addressing and resolving technical skincare inquiries by coordinating with internal teams.
Order Management: Assist customers with order placements, modifications, and cancellations ensuring accuracy and timely processing. Support in creating draft orders.
Record Maintenance: Maintaining customer records and ensuring personalized customer engagement .
Issue Resolution: Logging and tracking customer service issues and errors, and following up until resolution.
Trend Reporting: Aggregating and reporting on customer service trends quarterly to sales, technology, design, and merchandising teams.
Profile
Experience : Minimum 2 years in customer service, customer interaction or any customer facing role.
Industry : Beauty, Skincare, Wellness Retail, Hospitality, Ecommerce preferred.
Skills : Excellent communication and interpersonal skills , both verbal and written, especially in English.
Degree : Graduate in any of the following fields: liberal arts , english literature , psychology , marketing , hospitality , or health and wellness .
REMUNERATION
Starting Annual CTC: ₹ 3.50 - ₹ 5.40 lakhs (in hand,  pre bonus), depending on experience.

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