Associate Director

4 weeks ago

Gurugram, India Sun Life Full time

Role summary


The Associate Director for Transformation Consulting is responsible for leading the strategic design and implementation of end-to-end client experience transformations across Operations organization. Leveraging design thinking, systems thinking, and Lean/Six Sigma methodologies, you will work collaboratively with business and technology leaders to identify opportunities, design innovative solutions, and drive the execution of complex process improvement and digital transformation initiatives.


Accountabilities

• Provide strategic direction and oversight for team, ensuring alignment to the organization's client experience transformation objectives.

• Lead the design of target operating models that optimize processes, leverage automation and digital technologies, and enhance the overall client experience.

• Facilitate design thinking workshops and client journey mapping sessions to deeply understand client needs and pain points.

• Utilize systems thinking to analyze current state operations, uncover root causes of inefficiencies, and develop hypothesis-driven solutions.

• Partner with product owners, business stakeholders, and technology teams to rapidly prototype and test solutions through an agile, iterative approach.

• Develop and manage a portfolio of Lean/Six Sigma and digital transformation initiatives, ensuring effective change management and realization of expected benefits.

• Provide coaching and mentorship to the Lean Design team, building their capabilities in design thinking, process improvement, and digital transformation.

• Collaborate with senior leaders to create a roadmap of transformation and continuous improvement initiatives, aligning to strategic priorities.

• Represent the function, effectively communicating progress and results to executive stakeholders.

• Establish and maintain strong relationships with cross-functional teams, fostering a collaborative environment to drive successful project delivery.

• Continuously monitor industry trends and best practices and adapt the team's approach to ensure the organization remains at the forefront of process optimization and digital transformation.


Skills and Knowledge

• Extensive experience (15+ years) leading complex process improvement and digital transformation initiatives, with a track record of delivering measurable business impact

• Expertise in design thinking, systems thinking, Lean, Six Sigma, and agile methodologies, with the ability to apply these principles to solve business problems.

• Strong consulting, facilitation, and relationship management skills, with the ability to influence and drive change across the organization.

• Proficient in data analysis, visualization, and storytelling to drive data-driven decision making.

• Excellent communication and presentation skills, with the ability to translate technical concepts for non-technical audiences.

• Experience managing and developing high-performing teams, fostering a culture of continuous learning and improvement.


Education and Experience

• Advanced degree in a relevant field (e.g., business, engineering, computer science) from a top tier institution preferred.

• At least 15 years of relevant experience with increasing accountability.

• Experience using Business Architecture to articulate RPA/Micro Automation solutions and low code/no code platforms using PEGA, Blue Prism, MS Power platform, TABLEAU.

• Experience of using process/task mining tools.

• Experience of managing multiple portfolios with varied requirements and priorities.

• Experience in Life and Health Insurance will be of advantage

  • Associate Director Of Sales

    7 months ago

    Gurugram, India Hyatt Corporation Full time

    Associate Director Of Sales - Mumbai Based Hyatt Regency Hyatt Regency Gurgaon IN - HR - GurgaonAdministrativeDepartment Head/ManagerFull-timeReq ID: GUR001761Local Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest...

  • Associate Director

    2 months ago

    Gurugram, India Invokhr Full time

    We are seeking an experienced and dynamic Associate Director to join our reputable team as a Due Diligence expert. In this role, you will be responsible for leading due diligence projects, conducting research and analysis, and providing strategic recommendations to senior management. Key Responsibilities: · Manage and oversee due diligence processes from...

  • Associate Director Actuarial Consulting

    6 months ago

    Gurugram, India WTW Full time

    We are looking for an actuary with at least 10+ years of experience in the life insurance domain, enthusiastic to join as an associate director in our consulting practice. This role is based in Gurgaon (India) in the insurance consulting team. Our insurance consulting and technology (ICT) practice includes over 1,300 insurance practitioners who have...

  • Associate Director

    6 months ago

    Gurugram, India Mediabrands Full time

    Copy - Associate Creative DirectorSeniority Level: Senior Level (9 years and above)Job Function: Copy WritingEmployment Type: Full Time Job descriptionPosition SummaryThe Creative Director develops and guides in maintaining creative vision for all assigned brands and the agency’s overall creative product. The CD partners with all vertical leads/team...

  • Associate Director Programmatic

    3 weeks ago

    Gurugram, India Aptita Full time

    Associate Director - ProgrammaticLocation:- Pan IndiaSalary:- As per IndustryReporting of the roleThis role reports to the DirectorWhat your day job looks like at:Develop strong relationships with counterparts in Hub regional teams (Europe, U.S., Asia)Lead the training and growth of your local programmatic teamEnforce DV360 and TrueView best practices with a...

  • Asset Deals

    3 weeks ago

    Gurugram, India Asset Deals Full time

    About the Role:- We are seeking a highly motivated and experienced Associate Director to join our dynamic team at Asset Deals in Gurgaon.- As an Associate Director, you will play a pivotal role in driving business growth, managing client relationships, and overseeing key real estate projects.Key Responsibilities:- Identify and pursue new business...

  • Publicis - Associate Director/Director/Senior Director - Creative Art

    3 months ago

    Gurugram, India Publicis Groupe Full time

    Company Profile:About L&K Saatchi & Saatchi:L&K Saatchi & Saatchi (LKSS), part of the Publicis Groupe India, is a full-service communications agency specializing in traditional and digital advertising, branding, design, UI/UX, content and brand consultancy. Core to the agency's DNA is a culture of ownership, and the belief that 'Our Clients...

  • Associate Director- Content

    1 month ago

    Gurugram, India Burson Full time

    Burson is looking for an Associate Director- Content for its Gurugram office. For this requirement we are looking for an individual who will be responsible for conceptualizing, planning, researching, and writing long-form content such as blogs, thought leadership articles, newsletters, and white papers, among other forms of editorial content, across a...

  • Associate Director- Content

    1 month ago

    Gurugram, India Burson Full time

    Burson is looking for an Associate Director- Content for its Gurugram office. For this requirement we are looking for an individual who will be responsible for conceptualizing, planning, researching, and writing long-form content such as blogs, thought leadership articles, newsletters, and white papers, among other forms of editorial content, across a...

  • Associate Director- Finance

    1 week ago

    Gurugram, India Acuity Knowledge Partners Full time

    Acuity Knowledge PartnersAcuity Knowledge Partners is a leading provider of high-value research, analytics and business intelligence to the financial services sector. We serve a wide array of clients ranging from asset & private wealth managers, investment banks, commercial banks, private equity & venture capital firms, brokerages & trading firms, consulting...

  • Associate Director- Finance

    1 week ago

    Gurugram, India Acuity Knowledge Partners Full time

    Acuity Knowledge PartnersAcuity Knowledge Partners is a leading provider of high-value research, analytics and business intelligence to the financial services sector. We serve a wide array of clients ranging from asset & private wealth managers, investment banks, commercial banks, private equity & venture capital firms, brokerages & trading firms, consulting...

  • Associate Director- Finance

    1 week ago

    Gurugram, India Acuity Knowledge Partners Full time

    Acuity Knowledge Partners Acuity Knowledge Partners is a leading provider of high-value research, analytics and business intelligence to the financial services sector. We serve a wide array of clients ranging from asset & private wealth managers, investment banks, commercial banks, private equity & venture capital firms, brokerages & trading firms,...

  • Associate Director

    2 months ago

    gurugram, India Kellton Full time

    Job Title: Associate Director - Sales (Hunter)Location: (Gurugram, Haryana, India) In officeJob Type: FTEAbout the RoleOperating Geo APACRole – Director SalesDepartment - SalesTravel requirement - YesJob Description:As the Director of sales, you will be pivotal in generating new business for our service delivery operations. You will be responsible for...

  • Associate Creative Director

    1 month ago

    Gurugram, India Dentsu India Full time

    About Dentsu India:Awarded the Oscars of the advertising world, The Cannes Global Agency of the Year 2022 (a first for India!) Dentsu International comprises of five leadership brands - Carat, dentsu X, iProspect, Dentsu Creative and Merkle, each supported by its specialist divisions and scaled services. With best-in-class services and solutions in Media,...

  • Associate Creative Director

    1 month ago

    Gurugram, India Dentsu India Full time

    About Dentsu India: Awarded the Oscars of the advertising world, The Cannes Global Agency of the Year 2022 (a first for India!) Dentsu International comprises of five leadership brands - Carat, dentsu X, iProspect, Dentsu Creative and Merkle , each supported by its specialist divisions and scaled services. With best-in-class services and solutions in...

  • Quality Engineering Associate Director

    7 months ago

    Gurugram, India Publicis Groupe Full time

    Job Description Your responsibilities as a Quality Engineering Associate Director -  Exercise planned and exploratory tests to validate software functionality, data warehousing, etc. Create documentation for test plans, test charters, risk assessments, etc. Design and execute automated tests to ensure fitness and stability of application under...

  • Associate Director of Events

    1 month ago

    Gurugram, India EazyDiner Full time

    About EazyDiner:EazyDiner is India's leading table reservation platform, offering a curated selection of restaurants, exclusive dining deals, and a seamless dining experience. With our robust technology and strong relationships with partner restaurants, we make dining out easy and rewarding for both customers and restaurants. Join us and be a part of...

  • Associate Director of Events

    1 month ago

    Gurugram, India EazyDiner Full time

    About EazyDiner: EazyDiner is India's leading table reservation platform, offering a curated selection of restaurants, exclusive dining deals, and a seamless dining experience. With our robust technology and strong relationships with partner restaurants, we make dining out easy and rewarding for both customers and restaurants. Join us and be a part of...

  • Associate Director of Events

    1 month ago

    Gurugram, India EazyDiner Full time

    About EazyDiner:EazyDiner is India's leading table reservation platform, offering a curated selection of restaurants, exclusive dining deals, and a seamless dining experience. With our robust technology and strong relationships with partner restaurants, we make dining out easy and rewarding for both customers and restaurants. Join us and be a part of...

  • EssenceMediacom | Associate Media Planning Director

    3 months ago

    Gurugram, India GroupM Full time

    Description Position at EssenceMediaCom Associate Director - Digital Media Planning EssenceMediacom, Gurgaon Overview of job Digital media planning among the brands that are market leaders and have cult like following among its fan base. Person should have a good understanding on the digital media and sound knowledge of the performance media –...