CRM Executive

7 days ago

Tangra, India BIGHNESH CORPORATION Full time

Job Location : Kolkata

Position : CRM Executive

Experience : 3 Years

Qualifications : Graduate

Gender : Female

Skills :

Responsibilities and Duties :

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, and chat.

  • Resolve customer complaints and issues efficiently and professionally, with a focus on technical support .

  • Collaborate with technical and engineering teams to ensure a seamless customer experience.

  • Maintain accurate and up-to-date records, monitor and report on performance metrics.

  • Analyse customer feedback and provide insights to improve customer satisfaction and service quality.

Qualifications/Requirements:

  • Excellent communication and interpersonal skills.

  • Strong problem-solving abilities and attention to detail.

  • Proven experience in customer support.

  • May have experience in crm software in MARG and billing

  • Experience in Billing

Job Type: Full-time

Pay: ₹15, ₹22,000.00 per month

Ability to commute/relocate:

  • Tangra, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Current Salary
  • Notice Period

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Follow Up: 3 years (Preferred)
  • Customer relationship management: 3 years (Preferred)
  • Billing: 3 years (Preferred)
  • Invoice generation: 3 years (Preferred)
  • Collaborate with technical and engineering teams: 3 years (Preferred)
  • Microsoft Excel: 3 years (Preferred)
  • Resolve customer complaints and issues efficiently: 3 years (Preferred)

Language:

  • English (Preferred)

Location:

  • Tangra, Kolkata, West Bengal (Preferred)

Work Location: In person

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