Servicenow administrator

3 weeks ago

Ahmedabad, India NEXPLAY SECURE Full time

Service Now AdministratorPosition Summary:We are seeking an experienced Service Now Administrator with mandatory domain separation expertise to support our multi-tenant Service Now environment. The successful candidate will be responsible for resolution and troubleshooting of platform-related incidents and problems, reporting, contact management, user management, and maintaining our CMDB while supporting both MSP and NOC operations through Customer Service Management.Key Responsibilities:Incident Management & ResolutionMonitor, triage, and resolve Service Now platform incidents across multiple domainsPerform root cause analysis and implement corrective actions to prevent recurring issuesCollaborate with cross-functional teams to ensure timely incident resolutionMaintain incident documentation and knowledge base articlesSystem Administration & MaintenanceAdminister Service Now instances with domain separation configurationsAssist with system upgrade cycles and release managementDevelop and execute fix scripts to update system-wide recordsPerform regular system health checks and preventive maintenanceManage user access, roles, and permissions across separated domainsReporting & AnalyticsCreate and maintain operational dashboards and reports for stakeholdersGenerate KPI reports for MSP and NOC operationsDevelop custom reports to support business requirementsMonitor system performance metrics and usage analyticsContact & Configuration ManagementMaintain accurate contact databases and user recordsUpdate and validate CMDB data integrity across domainsManage asset lifecycle processes and documentationEnsure data consistency and quality across all modulesMSP & NOC SupportProvide technical support for Managed Service Provider operationsSupport Network Operations Center activities and workflowsConfigure and customize applications to meet operational requirementsAssist with service catalog management and workflow automationRequired Qualifications:Essential Requirements:Proven experience with Service Now domain separation implementation and managementStrong understanding of Service Now platform architecture and modulesExperience with fix scripts, business rules, and workflow developmentProficiency in Java Script, HTML, CSS, and Service Now scriptingKnowledge of ITIL processes and best practicesExperience supporting MSP and NOC environmentsStrong analytical and problem-solving skillsProficiency in navigating both Now UI and Workspace viewsExcellent communication and documentation abilitiesPreferred Certifications:Service Now Certified System Administrator (CSA)Service Now Certified Implementation Specialist - Service Provider (CIS-SP)Service Now Certified Implementation Specialist - Customer Service Management (CIS-CSM)Technical Skills:Service Now platform administration (3+ years minimum)Domain separation configuration and managementCMDB and Asset ManagementIncident and Problem ManagementService Portal configurationIntegration experience (REST/SOAP APIs)Database management and SQL knowledgeAdditional Requirements:Bachelor's degree in Information Technology, Computer Science, or related field preferredAbility to work effectively in a fast-paced, 24/7 operational environmentExperience with change management processesStrong attention to detail and organizational skillsDemonstrated ability to work independently and manage multiple prioritiesDomain separation experience is mandatory for this position. Candidates without this specific experience will not be considered.

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