ServiceNow Administrator

ServiceNow AdministratorPosition Summary:We are seeking an experienced ServiceNow Administrator with mandatory domain separation expertise to support our multi-tenant ServiceNow environment. The successful candidate will be responsible for resolution and troubleshooting of platform-related incidents and problems, reporting, contact management, user management, and maintaining our CMDB while supporting both MSP and NOC operations through Customer Service Management.Key Responsibilities:Incident Management & Resolution- Monitor, triage, and resolve ServiceNow platform incidents across multiple domains- Perform root cause analysis and implement corrective actions to prevent recurring issues- Collaborate with cross-functional teams to ensure timely incident resolution- Maintain incident documentation and knowledge base articlesSystem Administration & Maintenance- Administer ServiceNow instances with domain separation configurations- Assist with system upgrade cycles and release management- Develop and execute fix scripts to update system-wide records- Perform regular system health checks and preventive maintenance- Manage user access, roles, and permissions across separated domainsReporting & Analytics- Create and maintain operational dashboards and reports for stakeholders- Generate KPI reports for MSP and NOC operations- Develop custom reports to support business requirements- Monitor system performance metrics and usage analyticsContact & Configuration Management- Maintain accurate contact databases and user records- Update and validate CMDB data integrity across domains- Manage asset lifecycle processes and documentation- Ensure data consistency and quality across all modulesMSP & NOC Support- Provide technical support for Managed Service Provider operations- Support Network Operations Center activities and workflows- Configure and customize applications to meet operational requirements- Assist with service catalog management and workflow automationRequired Qualifications:Essential Requirements:- Proven experience with ServiceNow domain separation implementation and management- Strong understanding of ServiceNow platform architecture and modules- Experience with fix scripts, business rules, and workflow development- Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting- Knowledge of ITIL processes and best practices- Experience supporting MSP and NOC environments- Strong analytical and problem-solving skills- Proficiency in navigating both Now UI and Workspace views- Excellent communication and documentation abilitiesPreferred Certifications:- ServiceNow Certified System Administrator (CSA)- ServiceNow Certified Implementation Specialist - Service Provider (CIS-SP)- ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM)Technical Skills:- ServiceNow platform administration (3+ years minimum)- Domain separation configuration and management- CMDB and Asset Management- Incident and Problem Management- Service Portal configuration- Integration experience (REST/SOAP APIs)- Database management and SQL knowledgeAdditional Requirements:- Bachelor's degree in Information Technology, Computer Science, or related field preferred- Ability to work effectively in a fast-paced, 24/7 operational environment- Experience with change management processes- Strong attention to detail and organizational skills- Demonstrated ability to work independently and manage multiple prioritiesDomain separation experience is mandatory for this position. Candidates without this specific experience will not be considered.