Assistant Team Lead

4 weeks ago


Noida, Uttar Pradesh, India EXL Full time

Job Description

Basic Function

- To manage a team of collectors for maximizing cash inflows & minimizing debts by effectively managing the portfolio of accounts.

- To do work assignments basis the criticality of the task and the skill set of the collector. It involves dealing with internal & external staff for gathering relevant information.

- To manage critical accounts by placing outbound calls & responding to all the queries.

- Strategizing the work & preparing the ageing report for review

- To provide inputs to draft the RCA to answer any escalation

Essential Functions

· Ensure that the guidelines are followed as per standard procedures

· Provide the work strategy to each collector in the team

· Coaching & providing effective feedback to the collectors

· Quality monitoring & review of accounts

· Review the accounts of collectors and provide guidance on clearance, reconciliation or write-off

· Share process updates and ensure that the same are followed

· Review and provide initial approval on the disbursements, write-offs processed by the collectors

· Allocation of accounts as per the guidelines

· Act as a link between the collector and the Zurich governance leads

· Ensure that the quality of the transactions is in compliance with predefined parameters

· Ensure adherence to Company Policies and Procedures

· Ensure fair methods are used to collect outstanding balance on the


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