Delivery Manager

1 month ago

india Medvarsity Full time

Role Overview: As a Delivery Manager in the customized solution e-learning domain, you will be responsible for overseeing the successful delivery of tailored e-learning solutions to clients. You will play a pivotal role in managing end-to-end project execution, ensuring adherence to timelines, quality standards, and client requirements. Your primary focus will be on coordinating with cross-functional teams, client engagement, and ensuring customer satisfaction through effective project delivery.

Key Responsibilities:

Project Management:

  • Lead and manage the delivery of customized e-learning solutions from inception to completion.
  • Develop project plans, timelines, and milestones in collaboration with internal teams and clients.
  • Monitor project progress, identify potential risks, and implement mitigation strategies to ensure timely delivery.

Client Engagement:

  • Serve as the primary point of contact for clients, fostering strong relationships and understanding their e-learning needs.
  • Conduct regular meetings with clients to gather requirements, provide project updates, and address concerns.
  • Ensure alignment between client expectations and project deliverables, striving for high levels of customer satisfaction.

Solution Customization:

  • Collaborate with instructional designers, content developers, and technical teams to customize e-learning solutions according to client specifications.
  • Ensure that the customized solutions meet quality standards, instructional design principles, and technical requirements.

Team Coordination:

  • Coordinate with cross-functional teams including project managers, developers, designers, and QA testers to ensure seamless project execution.
  • Provide leadership, guidance, and support to team members, fostering a collaborative and productive work environment.

Quality Assurance:

  • Conduct thorough quality assurance checks on deliverables to ensure accuracy, functionality, and alignment with client expectations.
  • Implement best practices and quality standards to enhance the overall quality of customized e-learning solutions.

Client Communication:

  • Communicate proactively with clients regarding project progress, milestone achievements, and any deviations from the project plan.
  • Address client feedback and incorporate changes to ensure the final deliverables meet or exceed expectations.

Qualifications and Skills:

  • Bachelor's degree in a relevant field such as Computer Science, Education, or Business Administration. Master's degree preferred.
  • Proven experience of min 15 yrs in project management, preferably in the e-learning or education technology sector.
  • Strong understanding of e-learning platforms, instructional design principles, and learning management systems (LMS).
  • Excellent communication skills with the ability to effectively engage with clients, stakeholders, and internal teams.
  • Demonstrated leadership capabilities, with the ability to motivate and inspire cross-functional teams towards project success.
  • Proficiency in project management tools and software for planning, tracking, and reporting project progress.

Note: This job description outlines the primary duties and responsibilities of the Delivery Manager role in customized solution e-learning. Additional tasks may be assigned based on organizational requirements and project needs.

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