Assistant Manager
2 weeks ago
Reporting:* Assistant Manager Training (Governance) will report to the Training Manager / Training Leader of the AccountJob Purpose and Role:* To enable the business with delivering cutting-edge knowledge management practices to meet and exceed business goals.Primary Duties & Responsibilities* Develop and Implement knowledge management strategies to ensure effective training delivery and continuous improvement* Identify training needs and gaps within the organization through knowledge audits and assessments* Create and maintain a centralized repository of training materials, resources and best practices for easy access and utilization* Collaborate with subject matter experts to capture, document and organize tacit knowledge into structured formats for training purposes* Stay updated on industry trends, technology and best practices related to knowledge management and training methodologies* Provide guidance and support trainers and facilitators in utilizing knowledge management tools and techniques to enhance their training delivery* Conduct regular reviews and evaluation of knowledge management processes and systems to ensure alignment with organizational objectives and goals* Collaborate with cross-functional teams to integrate knowledge management principles into various training programs and initiatives across the organization* Drive training related change management and compliance programs for the Account.* Drive content management and instructional design with the latest technology and practices to stay ahead of the competition.* Be the ambassador for latest & innovative practices and technology and implement the best practices for the Account(s).Desired Experience and Skills* Graduate / Post Graduate* Overall work experience of 5 yrs. with minimum 2 yrs. experience in Training Governance* Experience in training digitalization is preferred* Knowledge & experience of Six Sigma, Agile methodology & demonstrate a digital mindset is preferred* Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and adapts to WNS Values* Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid changes
Qualifications
* Graduate / Post Graduate* Overall work experience of 5 yrs. with minimum 2 yrs. experience
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