ServiceNow - Analyst

2 weeks ago


bangalore, India Australia and New Zealand Banking Group Limited (ANZ) Full time

ServiceNow - Analyst

ServiceNow - Analyst

Req ID: Department: Tech Group Services Risk, Legal and Audit Division: Technology Location: Bengaluru

About Us


At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Role Type : Permanent

Work Location : Bengaluru

About the Role

As an ServiceNow Analyst in the Group Services-ServiceNow Product Area within the Risk legal Audit Domain, you’ll play a key role in delivering and supporting applications (Including integrations) across the following ServiceNow modules and applications.

IRM Module BCM Module HRSD Module Legal Services Delivery Module Finance Hub Application Procurement Hub Application

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

What will your day look like?

Monitors application performance by tracking activity; resolving issues; recommending actions. Participate in testing for releases during various phases Effective problem solving & trouble-shooting skills. Take responsibility and strive for delivery of high-quality customer interactions and query resolutions. Keep functional expertise up to date through knowledge base and build SME capability helping the SME to eliminate key man dependency.

What will you bring?

We know, not everyone will bring all the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all these as learning on the job is the way we work.

But back to some of the skills –

Role models a strong customer focus, preferably with support and testing experience. Enjoys working in a collaborative team environment. Ability to multi-task, highly adaptable to change and ambiguity. Proactive, shows initiative and keen to try new things i.e. new technologies

Certifications

ITIL ServiceNow Fundamentals Certification (desired)

Relevant Experiences

4+ Years of Total Experience

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7, people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.


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