Support Systems Administrator

2 weeks ago

Bengaluru, India Version 1 Full time

Job DescriptionWhat We Offer A collaborative and supportive team environment Opportunities for professional development and certification Flexible working arrangements and a strong focus on work–life balance Key Responsibilities Monitor and manage IT support queues, ensuring timely triage and resolution of incidents and service requests Respond to and resolve incoming support calls and tickets, providing first-line technical assistance to end users Troubleshoot basic network issues such as connectivity problems, access-point availability, and switch-port configurations Assist in identifying and resolving issues related to firewall rules or access restrictions in collaboration with the network/security team Process and fulfil endpoint hardware requests in line with company standards and asset-management procedures Ensure adherence to Service Level Management (SLM) procedures, escalating issues when necessary to meet service targets Maintain accurate and up-to-date records of support activities and resolutions using the ITSM tool Collaborate with other IT teams to ensure seamless end-to-end support and promote knowledge sharing across the department Essential Skills & Experience Proven experience in a help desk or IT support role Knowledge of Windows operating systems, Microsoft Intune, and Office 365 (desirable) Familiarity with endpoint hardware provisioning, imaging, and lifecycle management Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, wireless access points, firewalls, and switches Experience troubleshooting connectivity issues in both wired and wireless environments Strong communication and customer service skills, with a user-focused approach Ability to prioritise, troubleshoot, and manage multiple tasks effectively in a fast-paced environment QualificationsDesirable Qualifications ITIL Foundation certification or equivalent experience with ITIL-based service management Azure or AWS certifications Networking certifications such as Cisco CCNA or equivalent Additional InformationAt Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability.  One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology.  We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.  Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth. 

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