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Technical Services Engineer
4 weeks ago
Responsibilities:
Onboarding Integrations
· Be part of the discovery process with customers, consortium partners and data providers to understand the customer specific requirements and propose solutions for optimal data exchange.
· Lead and assist new partner and client onboarding through Web SDK implementation, batch-file processing, and API integrations.
· Provide guidance and recommendations on website/tag management configurations to achieve client use case and business needs.
· Assist in onboarding new customers on Adara's Consortium and implementation of customer batch-file ingestion.
Post Deployment
· Work independently and/or collaboratively with internal teams as well as our clients to resolve client concerns, questions, and technical issues in a professional and timely manner related to our Web SDK, API, or legacy pixel integrations.
· Communicating and explaining technical concepts (limitations, requirements, functionality) to a wide range of audiences (both technical and marketing-focused).
· Continuously improving internal processes and technical troubleshooting reference materials in Confluence.
· Data auditing, analysis, and configuration for customers/partners.
Engineering and Cross-functional Collaboration
· Improve and maintain data collection web applications and APIs with support from Engineering
· Drive the continuous improvements of our implementation methodology by collaborating with our Product, Data Science, and Engineering teams.
· Communicate and collaborate across multiple cross-functional team members to support Adara’s Consortium customers.
· Drive and/or develop enhancements for automations for operational efficiencies and dashboards for monitoring.
· Develop sample applications considering customer’s specific requirements to demonstrate how data can be exchanged between Adara and customer’s platforms.
Skills Required:
· 5+ years of experience writing and deploying production code
· 3+ years of client-facing and customer service experience.
· Orientation to technology in general, excellent understanding of JavaScript, HTML, jQuery, JSON, and DOM manipulation, strong tag management skills, excellent understanding of cloud-based information systems.
· Preferably with experience coding (Python) or scripting with REST APIs.
· Experience with Web or App development and deployment.
· Experience with Google Big Query (or similar SQL environment) and creating data ingestion pipelines from multiple online and offline sources.
· Solid debugging and troubleshooting skills.
· Understanding of marketing technology (Martech) landscape a plus.
· Understanding of Tag Management platforms such as Google Tag Manager, Tealium, etc. a plus
· Data Management and cross platform management skills a plus
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