Service Desk Coordinator

1 week ago


Noida, Uttar Pradesh, India Cybix Technical Services Llp Full time

Role Summary:

Responsibilities:

  • Accept calls assigned to Cybix bins.
  • Assign engineer and update Customer.
  • Connect with the Customer, and agree on the downtime for repair.
  • Get calls rescheduled if required.
  • Coordinate with concerned team for spare parts
  • End to end tracking of calls till closure.
  • Receive call report (CSO) scanned copy from engineers and update in system
  • Upload daily open call data, monthly status of all closed calls along with CSO in Cybix database for future reference.
  • Coordinate with Logistics manager for return of faulty parts
  • Review open calls on daily basis and chase concerned team for early closure.
  • Support Customer in responding to any query related to the call.
  • Keep Customer updated on the progress during the call life cycle.

Required Skills:

  • Good communication and comprehension both verbal and written
  • Basic understanding of computer hardware
  • Good understanding of MSoffice (Word, Excel, Outlook)
  • Ability to gather and analyze data and generate reports.
  • Ability to prepare routine administrative paperwork.
  • Ability to resolve difficult or stressful customer service issues.
  • Keen attention to detail and ability to effectively manage time
  • Ability to work well in a team environment.

Experience:
Prior work experience in similar role would be an advantage but not essential

Minimum academic qualifications:
Graduate
.

Career progression:

Service desk coordinators who perform well have the opportunity to move up the hierarchy to Customer support manager and to Head of Operations.


Fresher(Any Graduate) can Apply

Salary:
₹200,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Day range:

  • Monday to Friday

Shift:

  • Day shift

Ability to commute/relocate:

  • Noida,

Uttar Pradesh:
Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (preferred)

Speak with the employer
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