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Help Desk Specialist

3 months ago

Noida, Uttar Pradesh, India Vensure Employer Solutions Full time

Shift Timings:
US Shift

Brings

L1,L2 IT support of hardware and software computer's configurations , focused on the principal components required for a minimum performance of


IT Services (CPU, RAM, Network, Operative System, Drivers, Office 365) , for individual requests or incidents, according to the IT Request and Incident Management Procedures.

Responsibilities:3 years of experience as a IT Support Specialist/Help Desk SupportPrepare a computer with basic

configurations of Operative System, Drivers and NetworkInstall and configure Office 365

and basic Applications or Software according to Installation GuidesIdentify basic Hardware or Electric Issues (as High CPU and/or RAM consumption or battery damage)Register and control of IT assets assignmentDiagnose a network failure and configuration

through basic tools as ping, tracert, dns resolutionSupport movements of computers from different source locations to destinations according to the business and operation requirementsEnsure the documentation and closure of assigned tickets through the ITSM according to the IT Request and Incident Management Procedures