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is hiring For VKYC Officer

4 weeks ago

Navi Mumbai, India Tata Capital Full time

Walk-in Interview for the role of Video KYC Officer in TATA Capital Ltd ( VKYC Experience is Mandate)

Job Description-

Education Qualification- Any bachelors degree

Age - up to 30 Years

Relevant Experience- 1 to 3 Years (Should be having Excellent communication in English)

It will be Permanent on role job of TATA Capital

Skill Set Required-

Must have Good Communication skills - Verbal & Written

Good listening skills and strong communication abilities

Freshers with communication skills also can apply.

Age should be 21-30 years only (Male & Female Both can apply)

Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.

Team Player, collaborative Self-motivated person

Should have a fair working knowledge of MS Office applications (MS Excel, Word, PowerPoint).

Primary Responsibilities-

Handle inbound/outbound Video calls of the customers to complete the full Video-KYC

Verify the details submitted by the customer and Documents submitted are matching

Ensure KYC is completed by the right party applicant only

Should maintain a good relationship with the customer throughout the Video-KYC process

The persons appearance should be

Arrange call backs in case the customer is busy and ensure the follow up is done on time

Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.

Adherence to Information Security norms & quality process norms

To be aware of and comply with any updates about the process

Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Gather relevant information from customers as required and update it accurately

To manage all daily tasks and duties related to the process with strict compliance to guidelines

Preferred Experience- Previous experience in handling Complaints/Requests Management in NBFC/Bank

Interview Time: 11am to 4pm

Interview Mode: Face to Face

Interview Venue:

TATA Capital Ltd

I-Think Techno Campus Building | "B" 4th Floor, Zone-4 Off Pokhran Road No 2 | Thane West| Mumbai |

Meet - Chaitali Banabakode

Regards,

Pushpa Koli

Human Resource )

TATA Capital Ltd