Service Desk Agent

7 days ago

Shahpur, India Tata Consultancy Services Full time

Greetings from TCSJob Title: Service ManagementLocation: Delhi/NCR/ IndoreExperience Range: 5 - 10 YearsJob DescriptionTCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul.What are we looking for?Develops relationships with external clients and organizations to assess their technology, support, and security needs Provides client assessments, and pitches IT equipment and service packages during meetings or presentations Offers innovative solutions that meet clients’ needs while remaining cost effective Manages projects by creating timelines, adhering to budgets, and assigning staff members Establishes client and sales goals, and tracks progress and other metrics Maintains relationships with technology, software, and security vendors Manages and assesses the performance of staff members who specialize in support, sales, and installation Identifies staffing needs and works with human resources colleagues to pursue the hiring process Specialises in IT needs and demands for a particular industry, such as academics, finance, or healthcare Maintains familiarity with current and upcoming IT equipment, services, and other developments Coordinates troubleshooting, support, and service for equipment and networks when necessary Upholds a sense of customer service and measures client satisfaction Attends industry events and trade exhibitions to learn about cutting edge product releases and news

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    2 weeks ago

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    2 weeks ago

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    4 months ago

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