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Chat Support/Customer Support

2 months ago

Shahpur, India Infosec Train Full time

Looking for a Chat Support Executive to support our chat process on our website. Roles and Responsibilities: ● Provide comprehensive support to queries received from chat desks on our website and doing counselling over chat.● Maintaining a positive, empathetic, and professional attitude toward customers always. ● Ensures all customers are able to get their queries resolved in a timely manner. ● Resolving customer complaints quickly and efficiently. ● Keeping customers updated on the latest products in order to increase sales. ● Collecting and keeping an up to date record of the leads generated on chat. ● Continuous learning about company products and latest offers provided. Pre requisites: 6 Days working a week, rotational week off Rotational Shift Laptop and good internet connectivity Excellent communication skills in English. Should have good typing skills. Quick to learn and able to understand our products & services, as well as the Online Education industry. Able to work independently.