Post Sales Executive

3 weeks ago

Chandigarh, India Lookmyticket Tours & Travels Pvt Ltd Full time

The Post-Sales Executive is responsible for nurturing and growing relationships with clients after the initial sale, with a primary focus on the US market. This role is crucial for ensuring client satisfaction, driving customer retention, and identifying opportunities for upselling and cross-selling travel services. The ideal candidate will have a deep understanding of the travel industry and a proven ability to build strong, long-term client relationships.

Key Responsibilities

  • Client Relationship Management: Serve as the main point of contact for a portfolio of US-based clients. Proactively engage with clients to understand their evolving travel needs and ensure their satisfaction with our services.
  • Account Retention and Growth: Monitor client accounts to identify and address any issues that may lead to churn. Actively look for and pursue opportunities to upsell and cross-sell additional travel products and services.
  • Operational Support: Collaborate with the sales and operations teams to ensure a smooth transition from the sales cycle to ongoing client management. Address and resolve client inquiries, feedback, and complaints in a timely and professional manner.
  • Market Intelligence: Stay informed about travel trends, competitor activities, and new technologies in the US market to better serve clients and inform product development.
  • Reporting and Analysis: Maintain accurate records of all client interactions and account activities in the CRM. Provide regular reports on client health, revenue growth, and retention metrics to management.

Qualifications

  • Experience: 2-5 years of experience in a post-sales, account management, or customer success role, preferably within the travel or hospitality industry.
  • Market Knowledge: A solid understanding of the US travel market, including corporate travel policies, leisure travel preferences, and key destinations.
  • Skills: Excellent communication, negotiation, and interpersonal skills. Strong problem-solving abilities and a proactive, client-focused mindset.
  • Technical Proficiency: Familiarity with CRM software (e.g., Salesforce, HubSpot) and travel booking systems (GDS) is a plus.
  • Education: A bachelor's degree in business, marketing, or a related field is preferred.

Job Types: Full-time, Permanent

Pay: ₹30, ₹45,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Paid sick time
  • Provident Fund

Language:

  • English (Preferred)

Work Location: In person

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