Customer Success Partner

1 week ago


New Delhi, India Loop Subscriptions Full time

About the CSM RoleYou will manage and grow relationships with high-growth DTC brands in the US (and some in Europe). As part of a small, fast-moving team, you will work closely with founders, product, and sales to drive NPS, product adoption, and referrals. Merchant success and experience will be your primary focus.Responsibilities Own Merchant NPS, retention, product adoption, and revenue expansion via referrals Manage client relationships end-to-end and drive measurable business impact for merchants Monitor client performance, share actionable insights, and support throughout their journey Collaborate with marketing on case studies, merchant stories, and product use-case promotion Build deep understanding of DTC/e-commerce and represent Loop in communities and social channelsIdeal Profile 2-6 years of experience in customer success or client-facing roles Strong communication skills and comfort with Excel Solution-oriented, proactive, and enjoys talking to people High ownership mindset, diligent, and growth-driven SaaS experience preferred but not required



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