Partner success manager
15 hours ago
Designation - Partner success managerLocation– Bangalore India (Office – Prestige Tech Park, Outer Ring Road, Bangalore) Key Responsibilities: Develop and implement strategic plans for anyone/multiple of the services functions - Professional Learning, Customer support, and Partner success and align with respective Services leadership team. Lead, mentor, and manage a team of any one or multiple services functions from Professional Learning, Partner Success and Customer Service in India Manage team productivity and performance through instilling a metrics driven culture. Define team and individual goals in alignment with Global Service objectives. Assist direct reports in the definition and attainment of individual goals. Have regular 1-1's with direct reports. Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers. Develop and improve standard operating procedures, performance metrics, and feedback mechanisms for your team. Conduct weekly/monthly reviews with Service leadership and present qualitative and quantitative data on business performance. Conduct quarterly reviews with leadership. Develop and maintain strong relationships with key partners to enhance collaboration and business opportunities. Optimize resource allocation and project management processes to maximize productivity and profitability. Ensure compliance with industry standards, regulations, and company policies. Gathering customer feedback and communicating product/services improvement suggestions to the Development/Delivery teams.Key Leadership attributes for this roleLeadership and Team Management Client Relationship Management Strategic Planning Operational excellence Quality Assurance Communication and Collaboration.Qualifications and Skills: Bachelor’s or master’s degree in business administration, IT, Engineering, or a related field. 10+ years of experience in professional services, customer services, consulting, or service delivery, with at least 2 years in a leadership role (Preferably in a Services or Product environment); Experience in managing and leading 24*7 Support (Preferably in a Product / SaaS environment) will be a great addition to the skills. Exceptional understanding of Customer Experience and Professional Services Structure (Supply chain, ticketing, resolution and experience) is mandatory. Strong leadership, team management, and people development skills. Proven track record in driving customer success, project management, and revenue growth. Excellent communication, negotiation, and relationship-building abilities. Ability to work cross-functionally and collaborate with different departments. Ability to build and pull-out report in Salesforce and Gainsight. Experience using Zoom Contact Centre, workday and DOMOPreferred Qualifications: PMP, ITIL, or Six Sigma certification. Knowledge or experience of Edtech Software domain is a plus. Strong analytical and problem-solving skills.Work Environment: Hybrid work environment (4 days a week to work from office) The role requires working in ET or MT (US business hours)
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Partner success specialist
16 hours ago
New Delhi, India Recro Full timeJob Description Partner Success Specialist The Partner Success Specialist serves as the central point of contact for educators utilizing a number of products and services, supporting a greater number of small implementations. The Partner Success Specialist provides pro-active implementation support for their assigned implementations, utilizing efficiency...
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Partner success manager
1 day ago
Delhi, India Recro Full timeDesignation - Partner success managerLocation – Bangalore India (Office – Prestige Tech Park, Outer Ring Road, Bangalore)Key Responsibilities:Develop and implement strategic plans for anyone/multiple of the services functions - Professional Learning, Customer support, and Partner success and align with respective Services leadership team.Lead, mentor,...
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Partner success manager
1 day ago
Delhi, India Recro Full timeDesignation - Partner success managerLocation – Bangalore India (Office – Prestige Tech Park, Outer Ring Road, Bangalore)Key Responsibilities:Develop and implement strategic plans for anyone/multiple of the services functions - Professional Learning, Customer support, and Partner success and align with respective Services leadership team.Lead, mentor,...
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Partner success manager
14 hours ago
Delhi, India Recro Full timeDesignation - Partner success managerLocation– Bangalore India (Office – Prestige Tech Park, Outer Ring Road, Bangalore)Key Responsibilities:Develop and implement strategic plans for anyone/multiple of the services functions - Professional Learning, Customer support, and Partner success and align with respective Services leadership team.Lead, mentor, and...
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Partner success manager
17 hours ago
Delhi, India Recro Full timeDesignation - Partner success manager Location – Bangalore India (Office – Prestige Tech Park, Outer Ring Road, Bangalore) Key Responsibilities: Develop and implement strategic plans for anyone/multiple of the services functions - Professional Learning, Customer support, and Partner success and align with respective Services leadership team. Lead,...
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Customer Success Manager
1 week ago
Delhi, Delhi, India Thynk Success Full timeAre you passionate about driving client growth and building long-lasting partnerships? Thynk Success — a performance-driven marketing agency specializing in the education sector — is looking for a Customer Success Manager to join our growing team.Key Responsibilities:Serve as the main point of contact for clients to manage relationships and ensure...
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Partner Success Manager
6 days ago
New Delhi, India BiteSpeed Full timeAbout BiteSpeedHey there! We are a Sequoia backed SaaS startup on a mission to help e-commerce brands embrace conversational commerce as the future of selling online.Currently, 3000+ Shopify brands across 50+ countries use BiteSpeed to drive 20%+ revenue doing everything from Whatsapp marketing to chatbots & handling support across channels.Read more about...
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Partner Success Operations Analyst
6 days ago
New Delhi, India Turing Full timeAbout Turing:Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who...
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Partner Success Operations Analyst
3 days ago
New Delhi, India Turing Full timeAbout Turing: Based in San Francisco, California, Turing is the world’s leadingresearch acceleratorfor frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who...
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Customer Success Manager
1 week ago
New Delhi, India Algonomy Full timeROLE :Manager – Customer Success (Open Position – 1) LOCATION :Bangalore REPORTING TO :VP, Customer Success EXPERIENCE :>6 YearsBRIEF DESCRIPTIONAs aClient Success Manager (CSM) , you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive maximum...
