Senior Product Support specialist
1 day ago
Job Description SUMMARY OF POSITION AND OBJECTIVES: Eurofins is seeking a highly skilled and experienced Senior Product Support Specialist to join our IT Product Support team. The ideal candidate will have 5–7 years of hands-on experience in Microsoft Dynamics 365 CRM, with deep expertise in Sales and Customer Service, knowledge on Customer Insights, and Customer Voice modules. This role is pivotal in ensuring the smooth operation, maintenance, and support of D365 CRM applications and integrations across Eurofins companies. Job description: Provide Level 2 support - diagnosis, investigation, resolution, coordination with business, application owners, infrastructure support on Application and its interfaces. Operate within the program’s service level agreements in order to solve customer issues and satisfy the requests. Drive all owned tickets towards closure with high customer satisfaction. Implement key rollouts of D365 CRM SaaS applications (Sales, Customer Service, Marketing and Customer Voice modules) partnering with the Business Analysts, Project Managers and Deployment Coordinators. Handle user access management and data management (importation, update, migration etc.) requests. Troubleshoot Application and coordinate with multiple IT and business teams to solve the issues. Develop good knowledge on the supported application(/s) and keep up to date with the new features, enhancements, and bug fixes with each release by internal Application Development team. Co-ordinate with other L2 as well as L3 support members on logging bugs on the application by providing all the necessary steps to reproduce. Co-ordinate with Business Analysts on initial analysis on prospective change requests. Contribute to the knowledge base for easy management of frequently asked questions and repetitive service requests. Provide trainings to Super Users on demand basis to train on the application usage and participate in Webinars and Q&A sessions to build a strong Super User Community. Provide availability to work during a few planned weekends with new scope go-lives. Basic knowledge of troubleshooting related to IIS troubleshooting, event viewer logs from Windows server and an understanding of single sign on. Basic knowledge of Cloud concepts, preferably on Microsoft Azure. Basic understanding of Microsoft suite of applications like Outlook, Teams, SharePoint etc. Preferred Experience: 5 to 7 years of experience in application support or any related IT domain. Excellent analytical and problem-solving skills. Excellent verbal and written communication and interpersonal skills. Experience in supporting Microsoft D365 CRM (on premise or online). Microsoft Certifications on D365 Sales and/or Customer Service Experience in ITIL framework to assist in day-to-day operations. Experience in working with cross functional teams spread across geographies. Profile description: An ideal candidate would be someone who: communicates clearly and effectively in verbal as well as in written communications. has a strong sense of ownership and ability to follow tasks through to completion. works seamlessly within a team as well as manage individual tasks. is customer focused and goal orientated with a keen attention to detail. can explain topics in a clear and understandable manner to non-technical stakeholders. Qualifications Additional Information
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Senior Product Support Specialist
1 day ago
Bengaluru, India Eurofins Full timeJob Description POSITION TITLE: Senior Product Support Specialist REPORTING TO: Associate Director REPORTING LOCATION: Bengaluru WORKING LOCATION: Bengaluru SUMMARY OF POSITION AND OBJECTIVES: The Senior Product Sustenance Engineer is responsible for IT application support activities including maintenance, administration, and Level 2 support with...
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Product Specialist
1 week ago
Bengaluru, Karnataka, India SLK Synthetics Full time ₹ 12,00,000 - ₹ 36,00,000 per yearSenior Executive - Product SpecialistThe Senior Executive - Product Specialist will be responsible for product analysis, market research, and identifying customer needs. They will work closely with the product management team to develop and implement product strategies
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Senior Product support specialist
1 day ago
Bengaluru, India Eurofins Full timeJob Description Job Description SUMMARY OF POSITION AND OBJECTIVES: Eurofins is seeking a highly skilled and experienced Senior Product Support Specialist to join our IT Product Support team. The ideal candidate will have 5–7 years of hands-on experience in Microsoft Dynamics 365 CRM, with deep expertise in Sales and Customer Service, knowledge on...
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Senior Product Specialist
2 weeks ago
Bengaluru, Karnataka, India Informatica Full time ₹ 12,00,000 - ₹ 36,00,000 per yearBuild Your Career at InformaticaWe seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous minds eager to tackle the world's most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary...
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Product Specialist
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Bengaluru, Karnataka, India PinnacleU Full time ₹ 5,00,000 - ₹ 10,00,000 per yearPosition: Product SpecialistLocation: Bangalore Working Days: Monday to Friday (Rotational Shift) Experience Required: 1+ years Client: Leading SaaS CompanySalary up to 10 LPAYour Mission:Troubleshoot and Resolve Issues: Use your expertise to solve customer problems quickly and efficiently.Collaborate: Work closely with our Product & Engineering teams to...
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Product Support Specialist
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Bengaluru, India Zealant Consulting Group Full timeAbout the Role :We are hiring a Product Support Specialist to join our global Product Support Team. This role is ideal for a junior professional with prior experience in a technology company who thrives in a fast-paced, customer-facing environment and is eager to grow their skills in product support, documentation, and cross-functional collaboration. Youll...
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Senior Product Specialist
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Bengaluru, Karnataka, India HCL Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per yearSENIOR SPECIALIST Skill (Primary) Technical Skills (ERS)-ALM - Atlassian-Atlassian (JIRA, Confluence) - Data Migr Location Bangalore Job Family Product / Domain Consulting Job Description (Posting). About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around...
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Product Support Specialist
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Bengaluru, Karnataka, India Zealant Consulting Group Full time ₹ 2,50,000 - ₹ 5,00,000 per yearAbout the Role : We are hiring a Product Support Specialist to join our global Product Support Team. This role is ideal for a junior professional with prior experience in a technology company who thrives in a fast-paced, customer-facing environment and is eager to grow their skills in product support, documentation, and cross-functional collaboration....
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Senior IT Support Specialist
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Bengaluru, Karnataka, India DesignBoxed Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob SummaryWe are looking for an experienced and proactiveSenior IT Support Specialistto help maintain and enhance our company's IT infrastructure, covering both hardware and software operations. The ideal candidate will be a key technical resource, responsible for resolving complex support issues, ensuring the smooth functioning of our systems, and...
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Support Specialist
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Bengaluru, Karnataka, India Organo Mart Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionOrgano Mart specializes in offering various organic products and fresh home-baked dishes essential for daily life. Our products are 100% organic and free from preservatives. Fully compliant with regulatory standards, we are certified under the FSSAI with license number Role DescriptionThis is a full-time on-site role located in Bengaluru...
