Senior Program Manager

Tätigkeitsbereich:SonstigesFachabteilung:Diagnostics & Parts Mgmt.-DT, Telematics; OM, W&GGesellschaft:Mercedes-Benz Research and Development India Private LimitedStandort:Mercedes-Benz Research and Development India Private Limited, BangaloreStartdatum:sofortVeröffentlichungsdatum:..5Stellennummer:MER3OArbeitszeit:Vollzeit BewerbenAufgabenAbout MBRDI Mercedes-Benz Research and Development India (MBRDI), headquartered in Bengaluru with a satellite office in Pune, is the largest R&D center for Mercedes-Benz Group AG outside of Germany. Our mission is to drive innovation and excellence in automotive engineering, digitalization, and sustainable mobility solutions, shaping the future of mobility. Job Summary: We are looking for a new team leader with a dynamic personality, who has experience in vehicle diagnostics in aftersales domain for luxury passenger car market. The role is responsible for teams handling Diagnostics content development, Series maintenance & Field support of the Mercedes-Benz After-Sales Diagnostic tool along with spare part management.This profile reports to Deputy General Manager (L4) and requires minimum years of experience in Automotive After-Sales and Parts Management domain. Key Responsibilities · Lead a team of aftersales engineers towards developing and maintaining diagnostic content & troubleshooting for the Mercedes-Benz Aftersales diagnostic tool-Xentry in schedule with the launch of new vehicle models. · Development and implementation of a large complex/multi medium sized project through a Powertrain diagnostics team. · Gather requirement and define work scope, strategic planning, establishing the working model with German Business Partners and handling teams & projects from concept to delivery. · Solving field concerns for the body electronics while working with various technical partners and understanding criticality & impact of the same. · Project management (tools, reports, techniques, methodologies & practices) · People management - Evaluating suitability of resource for a project, performance monitoring, appraisal & feedback, mentoring, motivation for people development. · Making project plans, tracking, presentation, and reporting (MS Office tools) · Drive innovation & develop competence required for new and existing business. Required Skills and Experience · Proven leadership experience in managing technical teams, including competence development and team ramp up. · Good project management skills with expertise in handling complex projects in internationally diverse environment and teams spanning multiple domains. · Hands-on experience in developing and maintaining diagnostics content for car ECUs, · Good understanding of ECUs, software lifecycle, test cycle and release management and relevant IT systems. · Knowledge about automotive after-sales systems and processes. · Ability to focus on continuous improvement of processes and ensuring highest quality of project deliverables. · German language, product development knowledge will be an added advantage. · Working experience at dealerships/workshops will be an added advantage. QualifikationenEducational Qualifications · BE/MTech in Electronics / Mechanical / Automotive engineering. Preferred Qualifications (Good to Have) Experience working with Mercedes-Benz systems such as Xentry, EPC, WIS, TIPS, and other diagnostic or service-related platforms. Familiarity with international automotive standards (e.g., ISO , ISO , ODX/OTX standards for diagnostics). Working knowledge of embedded systems and ECU communication protocols like CAN, LIN, FlexRay, and Ethernet. Basic knowledge of scripting or automation tools used in diagnostic content development (e.g., CAPL, Python). German language proficiency (B1 level or above), especially for coordination with German counterparts and technical documentation. Exposure to vehicle testing and validation processes, particularly related to Powertrain and Body Electronics systems. Experience with telematics, connected diagnostics, or remote diagnostics systems. Workshop-level hands-on experience with fault tracing and repair in luxury or premium vehicle brands. Understanding of data analytics tools or KPIs related to aftersales performance and issue resolution. Certification or training in project management (e.g., PMP, PRINCE2) or quality frameworks (e.g., Six Sigma, Lean). Demonstrated ability to manage cultural diversity in a global team environment. Why Join Us? • Be part of a purpose-driven organization that is shaping the future of mobility• Work on cutting-edge technologies and global projects• Thrive in a collaborative, diverse, and inclusive environment• Access world-class infrastructure and continuous learning opportunities Equal Opportunity Statement At MBRDI, we are committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of gender, background, or ability. BenefitsMit­arbeiter­rabatte möglichGesund­heits­maß­nahmenMit­arbeiter­handy möglichEssens­zulagenBetrieb­liche Alters­ver­sorgungHybrides Arbeiten möglichMobilitäts­angeboteMit­arbeiter EventsCoachingFlexible Arbeits­zeit möglichKinder­betreuungPark­platzKantine, CaféGute An­bindungBarriere­frei­heitBetriebs­arzt We need your consent to load the Youtube service We use a third party service to embed video content that may collect data about your activity. Please review the details and accept the service to watch this video. This content is not permitted to load due to trackers that are not disclosed to the visitor. The website owner needs to setup the site with their CMP to add this content to the list of technologies used. Powered by