Senior Program Manager

TITLE:   SENIOR PROGRAM MANAGER LOCATION: Bangalore and Mumbai PURPOSE:   The Senior Program Manager oversees a program team in successfully delivering our mentoring program. They are responsible for overall operational planning, oversight of program execution, achievement of program excellence goals, and people management and development. KEY RESPONSIBILITIES: OPERATIONAL PLANNING  Create and own the annual gantt  for the Mentor To Go program. Create detailed operational plans  for sub-phases like Mentee Partner Sign-Up, Mentor Partner Sign-Up, Mentee Town Halls, Mentor Screening etc. Creating the annual gantt  with an appropriate distribution of work across time periods, ensuring work is divided in a way that is time and resource efficient. OPERATIONS  EXECUTION & OVERSIGHT  Provide  program planning  (quarterly & monthly) support. Create detailed operational plans  for mentee and mentor outreaches and selections that  demonstrate strong understanding of partner timelines  and strong stakeholder management. Planning  matching of the mentors and mentees  in a  timely & resource efficient way as per the gantt. Planning for the support towards  post-matching journey in a time and resource efficient way  Provide  operational oversight  to ensure program timelines and goals are met.  OPERATIONAL REPORTING  Timely internal reporting to  identify trends, forecast program performance , and proactively  address anticipated issues. PEOPLE MANAGEMENT & DEVELOPMENT  People management  of a 5-7 member operations team Recruitment  for open roles Ongoing performance planning and reviews Ensuring overall engagement of the Mentor To Go team in alignment with Mentor Together’s HR practices and policies. PROGRAM DONOR/PARTNER MANAGEMENT   Strengthening  the relationship between the organisation  (MT) and the partner/intermediary  through strategically driven engagements beyond the funding relationship. Accurately communicating  and  addressing  the  program donors  &  intermediaries’  needs or requests internally within the organisation. Reporting to partners/intermediaries  handled with the accuracy of required information and timelines. PROGRAM FINANCIAL MANAGEMENT   Reviewing and approving programs expenses by the team in line with the SOP.  Guiding and supporting team in effectively managing the claim processing. EXPERIENCES, SKILLS, & COMPETENCIES: 8 - 10 years of work experience, with at least 5 years of program management/program leadership experience. Experience working with youth in employability/skilling, especially in working with higher education institutions, colleges, govt (where applicable). Very strong analytical, planning, and forecasting skills Comfortable with a range of software – excel, gantt charts, project management software Highly detail oriented   Very strong oral and written communication skills Comfortable leading a team that works in a fast-paced program, with a mindset to do new things and take risks.  REPORTING This role reports in to Associate Directors of Mentor To Go Program operations teams report into the role SELECTION PROCESS: CV and covering letter Assignment/s Video interviews Reference checks & Transcript check ORGANIZATION OVERVIEW: Mentor Together is an award-winning non-profit organization that has pioneered the youth mentoring movement in India.  We provide children and youth facing adversity, empowering personalized relationships with mentors, that help them achieve their goals and dreams.  For our digital mentoring program Mentor To Go, we have built a technology platform and a digital mentoring partner ecosystem of over 300 individual educational institutions and NGOs, 3 Higher Education Government Departments, and over 40 different Corporate partners. Through this we help students learn a range of work readiness skills through self-learning sessions, personalized career mentorship of 6 months, and speed mentoring on different topics.  Learn more about us at   dir="ltr" no-style="line-height:1.2;margin-right: 20.9pt;text-align: justify;margin-top:0pt;margin-bottom:9pt;">Read our   policy brief   on digital mentoring published by Brookings Institution in Washington DC.  Our organizational values are: Youth centric work  - We believe that mentoring is a facilitative process  that identifies the voices, needs and aspirations of mentees.  We aim to partner with each mentee in their own journey, to enable them to realize their unique potential. We keep the mentee at the center, as the key stakeholder, in all our work. Impact driven  -  We think long-term in our impact. We employ evidence-driven theories of change, best in class processes, and everyday experiences from the ground, to ensure that we are doing the best we can to empower our mentees. Organization and team first -   Every member of Mentor Together is strongly aligned to our vision and mission. We work together as teams upholding the values of trust, respect and integrity. We place the organization first in our work. Invigorating workplace -   We focus on engaging our team members in all aspects of our organization’s work. We appreciate and celebrate them for who they are, giving them an opportunity to learn and grow, in ways that help them be more fulfilled in their lives.