Reception and Administration Officer

Full-time, Fixed Term Appointment for 2 Years Reference number: About the position As Australia’s first private, not-for-profit university’, Bond University based in Robina on the Gold Coast seeks to be recognised internationally as a leading independent university, imbued with a spirit to innovate, a commitment to influence and a dedication to inspire tomorrow's professionals who share a personalised and transformational student experience. Excel as a team player in a dynamic and supportive work environment Showcase your exceptional customer service skills Leverage your strong administrative background and expertise to provide comprehensive support across all areas within the Office of Future Students, ensuring smooth and efficient operations. Reception and Administration Officer  Office of Future Students    Full Time, Fixed Term for 2 years Position Reference No: Join Australia’s number one University for teaching*, and enjoy staff benefits including: Free staff car parking 36.75 hour standard work week Salary packaging options for FBT and Non-FBT items# 17.5% of base salary leave loading Staff wellbeing program Study assistance for staff and dependents# Corporate health and finance discounts Onsite Medical Centre and Counselling Services Onsite Sports Centre including gym, fitness classes and pool# About the Position The Office of Future Students (OFS) at Bond University has a clear vision to raise the University's global reputation as a premium institution with a distinct value proposition, to generate growth opportunities and to encourage more students to consider, engage with, and ultimately choose to study at Bond University. This position is a customer facing role that will be physically situated at the reception desk in the Office of Future Students.  This integral role is the initial touchpoint for all prospective future students, along with the broader community seeking information about Bond University.   Responsible for ensuring efficient and smooth operations to assist all visitors and external and internal stakeholders, the Reception and Administration Officer connects with the University’s main incoming phone lines and Office of Future Students via phone, in-person or online channels.  The role provides general administrative assistance to all areas within the Office of Future Students, processing student data and recording all enquiry information in CRM. This role is required to work in a supportive team to manage and complete all assigned tasks efficiently and to the highest standard.  About the person The successful candidate will be available to work Monday to Friday, from 8:30 a.m. to 5:00 p.m, and will demonstrate the following: Experience in a similar role, preferably within a large organisation Highly developed customer service skills with an innovative approach to go the extra mile Effective self-management skills including the ability to prioritise, problem solve, meet deadlines, and follow through to completion of tasks. Ability to work within a team environment Strong communication skills, both verbal and written. Demonstrated experience with CRM system A high level of accuracy and attention to detail. Salary details The salary for this position commences at $71,938.46 per annum plus 12% superannuation per annum. Please note: The fixed term of this employment contract will be for up to 2 years, with 12 months' probation. The prospect of conversion to a continuing employment contract will be discussed at the end of the contract term. Additional information Position-related enquiries can be directed to Shelley Martain, Project Manager at  or . Application and submission details For further details regarding this appointment, please reference the Position Description and Selection Criteria.  Click Apply Now and Create New Account to get started. You can: Upload your Resume – your account will be created automatically, or Manually enter your details to set up your account. Please ensure your application includes: A current resume A cover letter addressing the Selection Criteria outlined in the Position Description above. For current Bond University staff, apply directly via People Connect, log in with staff credentials, from the Home dashboard select Careers, select the role and apply. If you require any assistance with your application submission, please visit Applying for jobs at Bond. Applications close: 11:59pm, Sunday 16 November 2025 Applicants must have current work rights in Australia at the time of application. This status will be verified as part of the recruitment process. Please note, the successful applicant will be required to produce a certified copy of their highest qualification received prior to commencement of duty. Conditions of employment are offered under a Bond Workplace Agreement (BWA). Bond University is an equal opportunity employer, and we encourage our students and staff to respect individuality, inclusiveness and diversity. In line with Bond University’s values, people from diverse backgrounds, women, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQ+, and people with a disability are encouraged to apply for positions at the University.  Please advise the Talent Acquisition Team if you require any reasonable accommodations to assist you at anytime during the recruitment process.  For more information, visit  Supporting diversity at Bond | Bond University | Gold Coast, Queensland, Australia Bond University Privacy Policy #Eligibility criteria or membership fees apply*Australian Financial Review’s Best Universities Ranking 2024