
Operation Associate
3 weeks ago
Primary title:
Operations Associate
Location:
Mohali (On-site)
Role & Responsibilities
- Maintain and update customer records accurately within the CRM system.
- Assist in implementing and monitoring CRM workflows, pipelines, and automation for smooth operations.
- Coordinate with tech teams to ensure CRM integrations with other business tools (e.g., email, marketing automation, ERP) are functioning smoothly.
- Provide first-level support to internal teams on CRM usage, troubleshooting, and best practices.
- Generate dashboards and reports from the CRM to provide insights on sales, leads, and customer engagement.
- Work closely with sales, marketing, and customer success teams to streamline lead management and improve customer experience.
Skills & Qualifications
Must-Have
- 1–3 years of experience
- Strong MS Excel skills (vlookups, pivot tables), comfort with CRM/ERP systems (Salesforce, Zoho, or similar) and accurate data entry.
- Organised, deadline-driven, and able to work full-time on-site with flexible hours during peak events.
Skills: management,crm,excel
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