Operation Associate

2 weeks ago

Mohali, Punjab, India The Future University Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Primary title:
Operations Associate

Location:
Mohali (On-site)

Role & Responsibilities

  • Maintain and update customer records accurately within the CRM system.
  • Assist in implementing and monitoring CRM workflows, pipelines, and automation for smooth operations.
  • Coordinate with tech teams to ensure CRM integrations with other business tools (e.g., email, marketing automation, ERP) are functioning smoothly.
  • Provide first-level support to internal teams on CRM usage, troubleshooting, and best practices.
  • Generate dashboards and reports from the CRM to provide insights on sales, leads, and customer engagement.
  • Work closely with sales, marketing, and customer success teams to streamline lead management and improve customer experience.

Skills & Qualifications
Must-Have

  • 1–3 years of experience
  • Strong MS Excel skills (vlookups, pivot tables), comfort with CRM/ERP systems (Salesforce, Zoho, or similar) and accurate data entry.
  • Organised, deadline-driven, and able to work full-time on-site with flexible hours during peak events.

Skills: management,crm,excel

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