Experienced Business Support Specialist

Description

Qualifications:

Boeing is the world’s largest aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.

In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India’s defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.

Technology for today and tomorrow

The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.

People-driven culture

At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts – enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing.

At Boeing, we are inclusive, diverse, and transformative.

With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.

Position Overview:

Boeing Global Enterprise Services team is currently looking for an Experienced Business Support Specialist( Food & Beverages) to join their team in Bangalore, India.

The position will report to the Business Support Manager (BSM) for BIETC Campus and will receive day-to-day direction from this manager. The candidate will work closely with local agencies and vendors to pro-actively support the F&B operations for BIETC campus. This includes, but not limited to employee food services, contract worker food services, events and banquets, family day planning & execution, support for disaster planning and business continuity at BIETC Campus and any other location as assigned from time to time. The candidate should have a good command of the English language. Previous work experience with hotels, corporate caterers, restaurants, retail environments is preferable.

The position will be expected to identify and lead process improvements, develops and maintains relationships and partnerships with employees, stakeholders, peers, business partners and direct reports (if any). Provide oversight and approvals for new food programs, kitchen and service equipment/ maintenance & replacement, compliance for a successful F&B operation, menu planning, manage demand vs supply to ensure responsible & sustainable food consumption and reduce wastage. Participates in equipment make/buy decisions. Participates in supplier selection; provides technical oversight and integrates supplier activities.

Position Responsibilities:

Responsible for managing the Workplace Services which include Food & Beverage Services, Fitness and Wellness Services etc. through various 3rd party service providers.

Strong knowledge on F&B Operations & Facilities Management Operation

Maintaining excellent relationships with various Business stakeholders & peers in the team

Actively engage with all Service providers to ensure service delivery as per agreed contractual terms and conditions

Able to measure the vendor performance through SLA/KPI score card and process audits.

Ability to analyze the data and make the decision based on the data (Data-driven approach).

Responsible for managing the work cafes, dining areas, banquets and organize events in coordination with business requirements

Responsible for managing the Kitchen Operation through the appointed service provider

Ensure the food preparation done as per hygienic standards and Safety protocols.

Responsible for finalizing the food menu in coordination with the service provider

Engage and collect real time employee feedback, analyze and make the necessary changes in F&B services

Collaborate with the service provider to innovate and identify new food programs that can be implemented for better employee experience

Ability to collaborate with various business for the special events and daily operations.

Work with various functional partners like indirect supply chain, finance, EHS etc for the smooth operation.

Validate invoices for the respective services against the agreed contract terms.

Responsible for ensuring safety & security at the workplace and implementing EHS policies

Responsible for representing BIES in various audits like Quality/ISO/BCP etc.,

Manage end-to-end Cafe operations with a special focus on driving value through service delivery improvements, cost-saving initiatives, customer satisfaction, sustainable consumerism etc.

Should be familiar with the compliance requirements for food/facility operations.

Responsible for ensuring that the service provider follows all EHS and HACCP practices at site for the upkeep of the Cafeteria, Kitchen and other areas at all the times ensuring hygienic operations

Coordinate with service provider for the regular checks / audits on the Kitchen equipment and monitors the periodic maintenance of various Kitchen equipment.

Sharing inputs on annual budget allocation & tracking planned vs actual spent.

Ability to ideate, develop, lead operational excellence

Maintains the operation-related records and documents including (not limited to) compliance.

Develop & manage the annual F&B operating plan on time and budget

To calculate and compare costs for required goods or services to achieve maximum value for money

To develop and lead plans with other BGES site focals for ensuring that the site uses resources in an efficient and sustainable manner including energy and water

Functional Excellence Competencies

Accountability and Responsibility- Demonstrates a willingness to accept responsibility and accountability for one's actions. Exhibits a moral, legal or mental accountability in areas of responsibility.

Adaptability- Maintains effectiveness when experiencing major changes in work tasks or the work environment; adjusts effectively to work within new work structures, processes, requirements, and/or cultures.

Change Management- Encourages others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitates the implementation and acceptance of change within the workplace.

Continuous Improvement- Originates action to improve existing conditions and processes; uses appropriate methods to identify opportunities, implements solutions, and measures impact.

Continuous Learning- Demonstrates an interest in personal learning and development. Seeks feedback from multiple sources about how to improve and develop; modifies behaviour based on feedback or self-analysis of past mistakes. Takes steps to develop and maintain the knowledge, skill, and ability to perform.

Planning and organizing- Effectively plan what is to be achieved and involve all relevant stakeholders. Anticipate important or critical events, identifying resource requirements and assigning responsibility for specific work, including deadlines and performance expectations. Demonstrate the use of information -gathering techniques, analyzing situations and identifying implications in order to make correct decisions. Demonstrate ability to monitor progress and to make changes as required.

Strategic Decision Making- Obtains information and identifies key issues and relationships relevant to achieving a long-range goal or vision; commits to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values.

Systems Thinking- Ability to understand the big picture and the inter-relationships of all positions and activities in the system, including the impact of changes in one area on another area. This includes the ability to see and understand the inter-relationships between components of systems and plans, anticipate future events, and apply the principles of systems thinking to accelerate performance.

Teamwork- Demonstrates a commitment to the mission and motivation to combine the team’s energy and expertise to achieve a common objective. Understands the dynamics of effective teamwork in order to attain higher levels of performance. Demonstrates ability to work as a member of a team.

Skills & Knowledge

Risk management - Understand physical risks to health and safety, financial risks, reputational and operational risks in relation to building operations; their potential impact on the site and the stakeholders and the risk avoidance and mitigations strategies available to manage the same.

Financial Management - Ability to prepare annual budgets, report progress against budgets and introduce strategies to control any projected overspend

Managing People - Demonstrate the capability to manage effectively to develop high performing teams: identifying training needs, motivating and mentoring individuals, setting and monitoring objectives and dealing with dissatisfaction and disputes

Managing Relationships with Suppliers and SME’s – Contributing to the vendor selection processes; monitoring performance against contract requirements, service level agreements and key performance indicators; assessing quality standards and addressing poor performance; ability to organise & run governance meetings

Sustainability and Environmental Management - Working with all stakeholders to implement strategies for limiting and reducing the Site’s environmental impact; working with direct staff, suppliers, to promote waste reduction, re-use of materials, recycling and reducing waste to landfill. Being responsible for waste management plans and record keeping

Energy and Utilities Management - Monitoring and recording energy and utilities usage to identify any unusual consumption. Dealing with M&E / IFM service providers to address any over consumption and to ensure that BMS systems, controls, etc are regularly monitored & maintained to ensure optimum efficiency. Developing and implementing energy and water conservation strategies involving direct staff, suppliers, other colleagues

Customer service - Demonstrate a deep commitment to customer service by always seeking to meet or exceed expectations

Property, Building Fabric & Building Services Maintenance - A measure of technical understanding is necessary in order to seek advice from, monitor and direct specialists

Support Service Operations - A measure of understanding of quality and value of soft services (cleaning, manned security, transport services, catering, etc) is necessary to monitor and direct staff or service providers

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

A Bachelor’s degree or higher is required as a BASIC QUALIFICATION

Minimum graduate qualification in Food, Beverages, Hotel management and Hospitality or equivalent

Excellent interpersonal skills, able to communicate to people of a wide range of backgrounds from knowledge workers to front line staff

A desire to aim for a continual improvement in services, management and maintenance of buildings and services. Proactive with a high level of initiative, capable of identifying new work and improvements independently

Quick learner & has an eye for detail

Preferred Qualifications (Desired Skills/Experience):

Qualification business management (e.g MBA) will be an added advantage

Qualification in special courses done on Hygiene and Food Safety/ OHSAS

Flexibility and readiness to undertake a wide range of tasks

Proficient in Microsoft Office

Typical Education & Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 13 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+12 years' related work experience.

Relocation:

This position does offer relocation within INDIA.

Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

Relocation:

Relocation is available for eligible candidates, if authorized

Export Control Requirement:

Safety Sensitive:

This is not a safety sensitive position

Contingent Upon Award Program

This position is not contingent upon program award

Experience Level:

Individual Contributor - 3

Job Type:

Regular

Job Code:

UAMEI3 (UB2)

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