Customer Support Associate, Credit Card

2 weeks ago


gurugram, India GEMINI Full time

Department

: Credit Card

The Role: Associate, Customer Support

At Gemini, our Support team members work alongside the brightest minds in a fast-paced and evolving industry. They ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. We are looking for a brilliant, self-motivated, personable hands-on individual who is hungry and eager to learn. The ideal candidate is a highly organized, detail-oriented, self-starter with the desire to make an immediate impact and the ability to work through the unexpected. They are excited for a unique opportunity to make a real impact in an exciting and growing company.

Responsibilities:

Manage all flows of inbound customer requests and issues via email, chat and phone Identify and assess customers’ needs to achieve resolution Triage tickets to the appropriate internal departments and work with them to resolve the issue Work with interdisciplinary teams (i.e.Engineering, Compliance, Security), escalating issues and collaborating with appropriate parties to establish protocol on new processes Use customer interaction data to help create process enhancements and efficiencies, and manage related projects to completion

Minimum Qualifications:

1-2 years in a Customer Support capacity or equivalent Confident verbal communication and polished written communication Highly organized and detail-oriented Experience and comfort with solving complex problems from end-to-end Comfortable with providing on-call support coverage for customer issues outside of business hours

Preferred Qualifications:

Experience working in Zendesk Experience in social media support It Pays to Work Here The compensation & benefits package for this role includes: Competitive base salary Benefits Discretionary annual bonus

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