Account Director in Ed tech domain

3 weeks ago

Mumbai, Maharashtra, India LearningMate Full time

We have an urgent requirement for Key Account Manager

Total years of Experience - 12-15 years

Market understanding - US Market (With K12)

Domain - Ed -Tech

Location - Mumbai / Chennai

Core Responsibilities:

Customer Insight & Foresight

  • Anticipate evolving customer needs and translate insights into internal strategies.

Solution Ownership

  • Design impactful, cross-functional solutions tailored to customer challenges.

Strategic Influence

  • Offer proactive business insights that strengthen the customer's market position.

Account Growth & Profitability

  • Drive revenue expansion and maintain margins through account mining and opportunity creation.

Delivery Governance

  • Oversee execution, track project health, and ensure seamless delivery in coordination with operations.

Relationship Leadership

  • Build and maintain trust across all customer levels—from operational stakeholders to the C-suite.

Contact Matrix Management

  • Map and manage key relationships to strengthen engagement and expand influence.

Cross-Functional Alignment

  • Inspire and align internal teams (without direct authority) through clear direction and collaboration.

Time & Priority Management

  • Balance internal coordination and external engagement to maximize value creation.

Key Accountabilities

  • Deepen and expand customer relationships across key accounts.
  • Collaborate with sales to unlock new revenue streams.
  • Partner with delivery to ensure customer satisfaction.
  • Achieve defined growth targets within assigned verticals.

Consult For

  • Key team changes impacting delivery.
  • Leadership changes within client organizations.
  • Major client feedback—positive or negative.

Inform For

  • Significant delivery issues or project delays.
  • Resource gaps threatening timelines.
  • Exit of critical internal delivery team members.

Mandatory Skills

  • Relationship Building
  • Marketing
  • Account Management
  • Business Development
  • Customer Retention
  • Business-to-Business (B2B)
  • Sales Management
  • Strategic Public Relations Planning
  • Matrixgold
  • Customer Relationship Management (CRM)
  • Client Relations

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