Client Servicing and Business Development

2 weeks ago


Thane, India Digital Hangover Full time
Company Description
Digital Hangover provides a unique perspective on digital marketing strategies that focus on increasing sales. The core strategy is based on a proven system tested in retail and B2B settings, offering clients the ultimate digital marketing solution. The company is located in Thane.
Job Title : Client Servicing and Business Development Manager
Reports to : Director/CEO
Location : Thane
Compensation : 6L per annum plus incentives
Job Summary:
We're seeking an exceptional Client Servicing and Business Development Manager to lead our client relationships and drive business growth. This critical role requires a unique blend of strategic thinking, creative problem-solving, and outstanding communication skills. The ideal candidate will be responsible for delivering client experiences, identifying new business opportunities, and contributing to the agency's overall growth strategy.
Key Responsibilities:
Business Development (70%):
- Identify and pursue new business opportunities, including upselling and cross-selling
- Conduct market research, analyzing industry trends and competitor activity
- Develop and maintain a pipeline of potential clients, tracking progress and conversions. This includes cold calling and follow ups as well.
- Collaborate with the agency team to create compelling pitches, proposals and lead the communication.
- Attend industry events, conferences, and networking sessions to build relationships and generate leads
Client Servicing (30%):
- Manage client's accounts, ensuring high levels of satisfaction and retention
- Develop and execute customized client strategies, aligning with their business objectives
- Lead client meetings, presentations, and communications, providing insights and recommendations
- Foster strong relationships with key decision-makers and stakeholders
- Ensure timely and effective delivery of client projects, collaborating with internal teams
Requirements:
- 3-5 years of experience in digital marketing, client servicing or business development
- Proven track record of building strong client relationships and driving business growth
- Excellent communication, presentation, and project management skills
- Strong strategic thinking, creativity, and problem-solving abilities
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
Nice to Have:
- Experience working in a digital marketing agency environment
- Knowledge of marketing automation platforms, CRM systems, and sales tools
- Familiarity with data analysis and performance reporting

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