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Client Servicing Manager

2 months ago

thane, India ASPECT Full time
About ASPECT:
We are an Architectural and consumer space design agency based in Mumbai, comprising a dedicated team of approximately 40 professionals, including architects, designers, and project managers. Our core competencies encompass design strategies, consumer experience design, design enhancement, and design development. Over the years, we have successfully collaborated with both international and national brands, offering a comprehensive range of services from strategy and concept design to efficient project management. We are currently delighted to be associated with esteemed brands such as Trent (Zudio & Westside, Shoppers Stop, Intune, Aditya Birla Jewellery (Indriya), Aditya Birla Fashion and Retail (Style up, Pantaloons etc.) , Aditya Birla Paints (Opus Paints), Reliance Brands (Luxury brands), Swarovski, MRF, Bridgestone, Usha, JFL, Asian Paints, and more.
Responsibilities:
A Client Servicing Manager is responsible for maintaining and enhancing client relationships as the primary point of contact. This role involves managing client relations, ensuring timely communication, and resolving issues swiftly. The manager also oversees project budgets, coordinates with internal teams, and identifies upselling opportunities. Additionally, this position will handle client onboarding, monitor service performance, and ensure compliance with regulations. This position is crucial for driving client satisfaction, retention, and business growth. We have listed the key responsibilities below:
Client Relationship Management:
Primary Point of Contact: Serve as the main liaison between the client and the company.
Client Retention: Develop and implement strategies to maintain long-term relationships with clients.
Client Satisfaction: Regularly check in with clients to ensure their needs are met and address any concerns or issues promptly.
Expectation Management: Clearly communicate company capabilities, deliverables, and timelines to manage client expectations effectively.
Regular Updates: Provide clients with regular updates on the status of their projects or accounts.
Feedback Collection: Gather feedback from clients and share it with internal teams to improve services.
Identify Opportunities: Recognize and capitalize on opportunities to upsell or cross-sell additional services or products to existing clients.
Proposal Development: Assist in the development of proposals for new business opportunities with existing clients.
Internal Team Coordination: Coordinate with internal team members to maintain client relations, understand and communicate challenges, and ensure the delivery of committed services within the expected timeframes.
Qualifications
Bachelor's degree in business management or equivalent.
Strong business acumen in Client Communications and management
Strong verbal, written, and organizational skills
Minimum 2-4 years' of industry experience
Strong experience in Microsoft Office
Salary as per industry standards
Joining - Immediate / maximum within 15 Days.
Interested candidates can email their resume's to: