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Operations Manager
2 months ago
Urgent Hiring || Associate Director Operations & Delivery || DelhiProfile- Associate Director Operations & Delivery (North)Experience- Min 15 yearsCtc- upto 18 Lpa (depend on the interview)Location :- DelhiWorking Days-6 Days (10 am- 7 pm)RoleExecute and Achieve Operations Targets in line with customer deliverables effectively. The personwill be managing based out of Delhi but will manage operations of Uttar Pradesh, Punjab, J&K andDelhi Zone.SummaryMaintain relationships with the Customer Key Stakeholders to plan and execute deliverables.Ensure relationships are well maintained with customers in order to get invoices cleared on time.Communicate KL initiatives in New Solution Development and discuss used cases with the customers from a perspective of Account Mining.Evaluate implementation of various Engineering initiatives with the Assistant Managers.Periodically evaluate the conformance to process set in the Operations department and suggest modification of processes for building efficiency into the system / deliverable.Train Assistant Managers and Field Executives in reporting, relationship building and providing standard MIS from time to time.Suggest changes to current processes – in line with customer requirements / in line with effective operational delivery.Budget cost of delivery and measure variance from the budgetCreate Customer wise MIS for management decision making.Evaluate Customer wise profitability and take 2 initiatives per quarter to improve effectiveness.Requirements15 years’ experience in managing large operationsGood communication skills with ability to interact with customers at senior levels.Experience in Team Building and Team Management.Some experience in Sales will be preferred.
